Telefon: +442392814055
Adresse: 20-22 Lake Road, PO1 4HA, Portsmouth, United Kingdom
Stadt: Portsmouth
Menü Gerichte: 15
Bewertungen: 2249
Webseite: http://www.hongkongteabar.co.uk/
"I’ve been a patron oh HKTB for 20 years, it’s incredibly rare that there is a problem with the food. The ownership recently changed over to new owners, I ordered soft belly pork which tastes nothing like the old chefs, it was overly salty and not palatable at all. The pork was soft in some areas and dried out in others. I also ordered 3 black bean dishes which arrived without the rice, I called the restaurant to inform them that our rice is missing, the guy on the phone was beyond useless and incompetent, he tried to argue that we didn’t order rice, I pointed out that the dishes ordered come with rice as indicated on their menu, he did not try to resolve the issue, I asked him to resend the rice and he wouldn’t, I asked for a refund and he said he can’t. The new owners need to learn customer service, my family usually love their black bean dishes but you couldn’t taste any black bean at all, it just tasted like soy sauce and black pepper, there was never any black pepper in this dish before. The service was so poor I informed them that in the 20 years we’ve been patrons of HKTB we will never go back and inform our friends and family about the awful experience, ultimately had to raise an incident with PayPal for a partial refund!!"
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