Telefon: +442082035396
Adresse: 13 Finchley Lane, Barnet, United Kingdom
Stadt: Barnet
Gerichte: 9
Bewertungen: 1790
"Having lived in the area for 16 years, I’ve never taken the opportunity of sampling the cuisine in this restaurant as a dine in or takeaway. Since the end of June/ beginning of July I have ordered 3 takeaways from from Kipling and encountered issues on all 3 occasions. First off their website doesn’t advise that the restaurant doesn’t open on a Tuesday therefore you can’t place an order on line. Despite pointing this out several weeks ago it hasn’t been updated. 2 weeks ago I place a simply order to the value of £23 and waited 20 minutes to collect. When I arrived and asked about my take away, my question drew blanks and I was told all takeaways had been collected! What they actually didn’t do was process my order and the receipt was still sticking out of their ordering machine. That was another 20 minute wait and they didn’t even offer me a drink or poppodoms. Just a cursory apology. Yesterday (02/08/20) I placed another takeaway order, collected the items, admittedly without checking the bag when I left the restaurant to find that my lamb Jalfrezi was missing. I asked the restaurant if they could deliver and the answer was no because I’d paid for collection and activated the 10% discount. So that was another trip and my wife ate by herself followed by me on my return. Again a cursory apology and no offered to make up for yet another inconvenience. We really do try to support local businesses during these difficult times, and everyone will have a different experience, however I am so appalled by the takeaway service that I will no longer be ordering from Kipling and I will be taking my business elsewhere. This business has a lot to learn about customer service which is all the more surprising given how long they have been established in this part of Hendon!"
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