Telefon: +441912323200
Adresse: Milburn House, Newcastle upon Tyne, United Kingdom
Stadt: Newcastle upon Tyne
Menü Gerichte: 14
Bewertungen: 870
"Visited here last Saturday evening, it started out well with our drinks order and food order taken promptly by a very polite waitress. The starter arrived very quick, i went for the pork ribs which were tasty but the meal was not piping hot. After that we waited and waited for our main meal, it took over an hour and the service had went down greatly in our estimations. I ordered the oak burger which when it eventually arrived came with under cooked chips and the burger fell apart due to the bad quality burger bun. This meal was extremely over priced for what it was worth. No one came to check if the food was okay and I had to get the waiters attention to mention the under cooked chips. This was sorted quickly but it continuously proved very difficult to get the waiter and waitresses attention throughout the entire meal.There was no sign of the waitress who was looking after us in the first place and no one came over in her place...No one kept us informed or apologise about the long wait for our mains, or took more drinks orders. I noticed quite a few members of staff seemed more interested in concentrating on making more tables up, hanging around at the bar area and kitchen hot plate area. Throughout the lengthy time i spent here last Saturday evening I could also see looking around that most of the other customers there at the time were also sat waiting for something or other. After the main it took a while for our plates to be cleared away and no one came over to offer desserts or ask if everything was okay with the food. Eventually we got the waiters attention and had intended on getting desserts but decided to leave it and ask for the bill. I did mention to the waiter that we had waited a very very long time for our mains and weren't really very happy at all. He seemed to get very defensive, explaining that on Saturday everywhere you go is busy, all the customers came at once and that you can't get the staff to work weekend evening shifts. I felt this was a very poor excuse as the majority of restaurants in Newcastle seem to get staffing right on a weekend. He was correct though it definitely seemed that there was a lack of staff or a lack of attentive staff and he wasn't very kind in his response to me, he raised his voice sightly and definitely seemed slightly angry and almost made me feel silly for mentioning it.The waiting around for our meal, poor food quality and poor service really ruined our evening and we left the restaurant feeling deflated and in a negative mood.I understand it can be busy on a Saturday, but I have not experienced this poor service in a restaurant in Newcastle's city centre for a very long time and will never return to Oak again and will not be recommending it to anyone i know."
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