Telefon: +441462768787
Adresse: Offley Place Country House Hotel, North Hertfordshire, United Kingdom
Stadt: North Hertfordshire
Gerichte: 7
Bewertungen: 1576
"What a total let down. Used to come here for afternoon tea and was great, however went today and was absolutely let down but food and managers response. Arrived and ordered afternoon tea! Waited over an hour for it to come and the table that arrived after us with same number of people received their food first! This although slightly annoying was the least of our worries as when the food came in tier plate I said, please tell me there are three more trays of that!! Another member of our party pointed out that this was not £64 worth of food! There were one round of sandwiches each one sandwich cut into four) and 3 small cakes and a small scone with1 small scoop of clotted cream and small dollop of jam to split between 4 I would have used this up for myself) we were annoyed but then when we picked up the sandwiches the generic supermarket bread was stale! So we complained. The lovely waitress girl was sorry but said she would try and get the manager! I think his name was Ahmet) he came we said this is not £64 pound worth of food here, his response was ' it 's only afternoon tea and not a meal ' I explained that hitchin priory cheaper and nicer than here) was at least twice the amount at which he wouldn 't comment! We said the bread is stale and handed a dry sandwich to him- he said he doesn 't see a problem and would eat himself! He was so rude and arrogant, and as we were using a voucher that I brought my mother for her birthday explained we would not be coming back and would like our money back, he said 'let me have a look and you card ' I gave my card and voucher- he went off for a while with card, came back minutes later and said he would not be refunding and would send me the bill for the tea! I said that we had not eaten any as stale he shoved us out the door and kept saying ' I will send you the bill ' now worried he has taken my card details.I asked who his boss was and he said will be in later. When we googled him he is the hotel owner! Total lies all round and cannot be trusted. 1.be careful if you book as this guy is dodgy- pay with cash2. Only book if you have an appetite of a sparrow and enjoy stale cheap food.Total let down, cheap and unsophisticated food!"
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