Telefon: (+39)0577045649,(+39)0577274733
Adresse: Via Di Citta, 55, 53100, SIENA, Italy
Stadt: SIENA
Gerichte: 14
Bewertungen: 7033
Webseite: https://www.osteriailbargello.it
"Up until I refused to pay for the very undercooked rigatoni (that were another 3- 4 minutes off cooked to al dente and that I returned to the kitchen as they were inedible, I/we were having a lovely time. The waiters were polite and very attentive, couldn’t fault them. My friends really enjoyed their dishes. The guy at the cash desk was arrogant and very rude when I explained why I didn’t think we should have to pay for the inedible dish. He got defensive, loud and belligerent. When I continued to refuse to pay and asked to speak with his boss, he went to get him and returned saying the boss said to take the dish off the bill, as was the right thing to do and the way you should run a good quality restaurant. Good on the boss The arrogant guy proceeded to rudely say to me that if it was up to him he would have made us pay, to which I said he was a little xyz and bad fit for this very good restaurant. When we paid with our credit card the arrogant guy said the payment didn’t go through; when he put the payment through a second time he ADDED the price of the returned dish AGAINST the wishes of his boss. I think my description of his behaviour as him being a little xyz was pretty accurate. If I was his boss I’d think long and hard about whether he is good for business. Been in Italy for 10 weeks and this is the first bad experience we have had in a restaurant. Go figure "
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