Telefon: +441353666699
Adresse: Ship Lane, CB7 4BB, East Cambridgeshire, United Kingdom
Stadt: East Cambridgeshire
Gerichte: 7
Bewertungen: 4018
Webseite: https://rbkely.co.uk/
"Problems with staff explaining the menu at point of ordering a meal. We ordered light bites as starters but they came with the main meal. Staff tried to tell us it was our fault as we didn’t specify they were starters! Situation became stressful and conflicting as staff not understanding we didn’t want olives and bread with steak and chips! Came down to an abrupt do you want it or not? We’d already paid over £100 in total so we dithered. This clearly annoyed them as they wanted to get on. After manager arrived money for starters was offered and food taken back. Hate food waster. No apologies but cash flung on table. Maybe some customer service training needed? And an explanation on the menus so that people understand to ask for light byes to be brought first if they are starters. Our experience was spoiled though and sadly we left as soon as possible with a sour taste in our mouths."
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