Telefon: +441929462247
Adresse: Dorchester Road, BH20 6EQ, Purbeck, United Kingdom
Stadt: Purbeck
Menü Gerichte: 10
Bewertungen: 6991
Webseite: http://shipwool.co.uk/
"During our recent visit to Ship Inn Wool, my partner and I encountered an unfortunate experience that compelled me to share our feedback. To our surprise, an unexpected charge of £4.50 for peppercorn sauce was added to both of our meals. This was not disclosed during the ordering process, nor was it mentioned on the menu. Transparency in pricing is crucial for customer satisfaction, and regrettably, this was lacking on this occasion. I attempted to address this issue with the manager on duty, but my initial efforts were in vain. Despite being told that the manager had visited our table, they remained elusive. This left us feeling even more frustrated. It was disappointing that the manager did not make themselves available to address our concerns during our visit. While we have always appreciated the quality of service and food at Ship Inn, this experience has left us feeling dissatisfied and has raised concerns about pricing transparency. I encourage the management to review their pricing policies and ensure that all additional charges are communicated clearly to customers at the time of ordering. This simple adjustment can greatly enhance customer satisfaction and loyalty. I hope this feedback is taken constructively, as an opportunity for improvement. We look forward to hearing from Ship Inn regarding this matter. The food we received was of a good standard so thank you to the kitchen staff for providing a good meal."
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