Telefon: +442083852991,+442089047848
Adresse: Harrow Road, Wembley, HA0 2LP, Brent, United Kingdom
Stadt: Brent
Gerichte: 6
Bewertungen: 713
"We have been to the Blackhorse Wembley several times including on Mother’s Day and loved the food and the reasonable price. Therefore, we willingly decided to book this pub for our Christmas Day lunch. We were a party of 6: 4 adults and 2 children (4 7). My husband and the kids arrived first then the other adults arrived a bit later. We were seated at a nice, cosy part of the pub and then ordered drinks from the bar. After sitting for a while no one came to our table so I had to politely ask the waitress to get our order, emphasising for the waitress to bring out the starter and the main at the same time for my 4 year old. So we patiently waited for our starters noting that all the other tables were having at least a starter or their main. After about 20 minutes I asked one of the waitresses about our order and said she would find out. To my surprise rather than communicating to me what was going on she brought more food to the other tables so had to wait another 20 minutes. By that time my two kids were starting to get upset and hungry. So I enquired that we are still waiting for our starters and to my amazement I was told that there was food waiting to be served and it was a case of first come first served. This did not make sense, otherwise why have a booking system as people would just turn up. After about another 15 minutes we still did not receive our meal so I enquired again and was advised that our order will be ready soon. After yet another lengthy wait and feeling exasperated I spoke to the manager and was surprised that even our starters had not arrived. Eventually we received our starters after an 1 hour 15 mins of waiting. Things did not get any better when we again had to wait for another 30 mins for our main meal. By this time we were all frustrated and stressed out by and did not fully enjoy our meal due to the disproportionate and poor communication. After the meal I went to the manager to get an ice lolly for my son and relayed the excessive delay to the manager who did not apologise but merely stated that the kitchen staff were working as hard as they could. I appreciate that as it was Christmas it was busy but to wait for over an hour is wholly unacceptable and unfortunately was one of the last memory of the day. Even my 4 year old son gave it the thumbs down. A very dissapointing conclusion to what was a very good Christmas up to the waiting for our meals. This year I would rather stress out in the kitchen cooking Christmas dinner rather than going to pub for Christmas. Please note before writing my review on Trip advisor I emailed the Blackhorse pub twice relaying the above and on both occasions did not receive any response. Sums up the lack of customer care that this pub has for its customers. Very disappointed!"
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