Telefon: +441400250234,+441325718471
Adresse: High Street, Richmondshire, United Kingdom
Stadt: Richmondshire
Menü Gerichte: 8
Bewertungen: 469
Webseite: http://www.brownlowarms.co.uk
"Absolutely awful service at this restaurant, but the food was pretty good, eventually. The facts: The waitress sat us down and gave us the menus. She didn't bother coming back, so after 30 minutes, we ordered at the bar via the barman. I had dietary requirements, and these were explained at the time of ordering, basically no wheat and no dairy on one of the meals. We waited another 25 mins (please note that there was no one else in the restaurant at this time, they other two couples had already left). The waitress then came out and asked us if we'd like anything else. We said we'd hadn't anything yet so no, we weren't ready to order anything else. She went to the kitchen and returned saying the food would be another 5 mins. Food arrived we had been waiting an hour by this stage. I looked at mine and asked the waitress to check if there was any dairy in it, as it was supposed to be wheat and dairy free. She checked in the kitchen and there was indeed dairy on the meal. She said the chef wasn't told about the dairy and it would another 15 minutes for a correct meal to come out. We decided that I didn't mind what it was so long as it was a chicken breast with vegetables and no wheat or dairy on it. My partner had his meal which was ok but he ate it alone because I was still waiting for mine. Mine arrived and was ok too, in the end. I requested fresh chips as the first portion had gone cold and they bought these out for me at no extra cost. Note: This was the night that England were playing in the Euros (before the final) and you could hear the radio/TV playing the match at the back of the pub. We feel that the staff were more interested in listening/watching the football than actually serving us. We did express our opinion politely to the waitress who took our payment but she had not been our serving waitress nor had she taken the food order so took the complaint and apologised despite not being involved in the problem. We also messaged the pub facebook page to complain that the service was appalling but we got no reply from them. Needless to say we're never eating there again."
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