Telefon: +447969120017
Adresse: 1 Whittam Street, BB11 1NA, Burnley, United Kingdom
Stadt: Burnley
Menü Gerichte: 4
Bewertungen: 2676
"Awful is the only way to describe this! Which is upsetting. Having never ever left a bad review even more so in my home town, I feel I need to let people know how unwelcoming this place is. We had booked a table for 4 and were placed in a table for two squished between 2 tables for 4. One empty and one beyond raucous! We moved along but was then informed by the manager/owner ours was the table in the middle. The group on the adjoining table had spread onto where we were expected to eat/drink. If felt very intimidating and uncomfortable. When we said we had booked a table for 4, we were informed ‘so has my wife!’ Maybe not the response I was expecting as a customer! To be fair when the ladies came over they were extremely gracious and happy to sit in the space we were supposed to sit in. Obviously more aware of their surroundings and possibly knew the customers weren’t regular! The manager came back over and when I said it was awful and he asked why?!? He said he couldn’t help who comes into his establishment!!! I totally agree but as the manager you are in charge and have responsibility to ensure that customers feel comfortable and safe!!! The group eventually left (following friends who I believe didn’t pay for their drinks! and we were moved along. I can honestly say if it wasn’t for the kindness of the lady who was in the party of the owners wife we wouldn’t have stayed. She showed compassion and was fully aware of an awful situation that no one should face when going for a lovely night out with friends. The owner/manager needs to up skill on customer service. The food was great (minus the tomato pizza that was delivered to another table but his attitude and treatment of customers was quite honestly shocking."
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