Telefon: +441235417605,+441235821228
Adresse: 29 High Street, Vale of White Horse, United Kingdom
Stadt: Vale of White Horse
Menü Gerichte: 8
Bewertungen: 1294
Webseite: https://thefoxsteventon.co.uk/
"Really disappointing experience today at The Fox Inn. My mum has coeliac disease (a gluten intolerance) and upon arrival we made it known to the bar staff that she has this autoimmune disease before taking a seat. They reassured her and said they cater to coeliac disease and provide gluten free food but the caveat was that as all food is made in the same area they can’t be absolutely sure. This is a standard trade line to use and something we are used to hearing so it’s a problem as staff are just super careful. The worries began when my mum asked for fish chips (advertised as GF on the menu) and asked if the waitress could speak to the chef as to whether they use a separate fryer for GF meals. The waitress came back and confirmed they did not, but they clean utensils between food prep. Anyone with qualifications in food preparation should know the basics of food intolerances and know that any cross contamination can cause adverse reactions. You can not advertise your food as gluten free, but then when probed, admit to using the same fryer for non gluten free meals too. Mum decided to play it safe and went for a burger and bun (as advertised as GF). The bun did not arrive with the meal, but then later did and twice the waitress confirmed it was gluten free (after much confusion asking the chef). We highly doubt it was as 1 hour later mum had a huge adverse reaction and was severely ill. The only positive thing about this pub was that the young waitress was so polite and caring and wanted to do her job well. In this instance she was let down by her catering colleagues. It’s shocking that in 2024 there are still places that have zero knowledge of catering to allergies. If you can’t provide a safe environment to cook food then do not advertise your meals as being gluten free. Massively disappointing."
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