Telefon: +441952740238,+441952327883
Adresse: United Kingdom, SY4 4UL, Shropshire
Stadt: Shropshire
Gerichte: 10
Bewertungen: 917
Webseite: http://grill.co.uk/horseshoes/
"Bad birthday experience… came here on my lunch break for a birthday treat with my boyfriend. Waitress was uninterested from the minute we entered the building and almost seemed like she didn’t want us there. We ordered 2x spicy steak ciabattas off the lunch menu when this arrived, it was served in a small Brioche bun, not a ciabatta as stated on the menu. We paid an additional £2 supplement each for this particular lunch dish however, there were maximum 3 small slices of steak per bun, completely underwhelming. We ordered a side of peppercorn sauce to have on the steak ciabatta however, as it was served on a brioche bun, it was extremely soggy and fell apart in our hands. We were not made aware of the sandwich substitution when ordering or prior to the food being served. We tried to the get attention of staff to query this however, no one was around and as we only had limited time on our lunch break, we had to just eat the soggy, steak deprived bun. When queried this with the waitress, she advised ‘yeah, we’ve ran out of ciabatta so serving this instead’…….. we explained that if they had advised us of this prior, we would’ve ordered something else. She was not interested and walked away silent. A different member of staff approached us, they apologised and were nice enough however, excused the error by stating that a different table requested the brioche bun earlier and that’s why they had substituted it. That is all very good for them however, it is not what you have advertised and selling on your menu, nor were we made aware of the change at any point prior to the food being served. We are reasonable people and aware that things like this happen. However, £40 for a extremely tragic brioche bun, we’re left still hungry and disheartened. just be aware when ordering they may serve something completely different (p.s. no discount on the bill for being misssold an item off their menu and for their clear mistake)"
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