The Lock And Kitchen

Leftbank

➤ The Runnymede-On-Thames, Egham I-TW20 0AG, United Kingdom

Pizza • Seafood • British • European

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"Used to be good, but had a poor experience last night. We went as a family of four and had a meal in the left bank restaurant. The table service was quite poor and the bill had a £13 service charge slapped on automatically. The total bill was £126 plus tip, making £139. I left £130 truly believing it was sufficient under the circumstances. The waiter came back twice saying it wasn't enough money. I explained once that the service charge was optional and that I have left enough including an appropriate tip. This was rejected and the waiter again insisted I pay the full amount as it was not enough. I explained again about the tip. He came back yes again to query how I would make up the shortfall in the bill. I was forced to stand my ground and insist in front of everyone that I wasn't paying the full tip. Automatically slapping on £13 tip for poor service is one thing. To then repeatedly question and confront a customer over not paying the full tip in front of everyone is quite another thing altogether. I left the restaurant feeling both humiliation at the confrontation but also annoyance knowing that actually I was right. The tip is optional, discretionary, and voluntary. Putting it automatically on the bill could be seen as a helpful reminder, thank you, if you want to see it that way, but repeatedly insisting it is paid and that I have made a mistake in leaving a smaller tip and ignoring my explanation is just plain wrong."

Caspari

➤ 3 St Judes Road, TW20 0DB, Runnymede, United Kingdom

Pizza • Pasta • Seafood • Italian

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"Last weekend, I visited this restaurant with my family and I cannot express enough how impressed I was with the restaurant and the staff. The waiters were friendly and accommodating throughout our visit. As someone with severe allergies, I was grateful for the care they took in adapting my dish from the menu to ensure it was safe for me to eat. They also went above and beyond in providing excellent service to the child in our group. If I lived closer, I would definitely make this restaurant a regular dining spot."

Italian Concept

➤ Skytes Meadow, Englefield Green United Kingdom, United Kingdom

Pizza • Seafood • Italian • Vegetarian

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"Such good vibe here! The service was great and the staff were so friendly. I love that they were singing while working, clearly a happy place to work at! We think the food is very authentic. We had calamari and baked aubergine both for main. The garlic bread was so tasty as well and regretting not trying their wood fire pizza! Will definitely come again’"

CaffÉ Gondola

➤ 168 High Street, Egham TW20 9HP, United Kingdom, Runnymede

Pizza • Pasta • Steak • Italian

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"We visit Caffe Gondola most Saturdays and sometimes also in the week for breakfast, lunch or dinner. I cannot praise the friendliness of the staff enough and the fantastic food. We went to Isleworth (where my Partner resides) and went to a supposedly great gastro...pub. The food and service was awful bust most of all the cleaning the tables were barely wiped but not the salt and pepper shackers. We both commented how superior Caffe Gondola is and how the standard of hygiene is very high and how the Managers and the team take so much pride in what they do. They are always friendly, smiling and polite which is what you want when you go out to any place. Tomorrow, Christmas Eve is my' Christmas as on the continent we celebrate on Christmas Eve. When we went to breakfast on Thursday I told them that we will be back on Friday and I told my partner that it will be a long session as we'll have a spot of lunch as well, all washed down with some Prosecco. Keep up the good work Aarian, Alexander, Bonna and Christoffer and of course the excellent team in the kitchen."

Porto Ricco

➤ 133-135 High Street, Staines I-TW18 4PD, United Kingdom

Cafe • Pizza • Grill • Seafood

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"We had a lovely evening here at The Porto Rico. We arrived quite early for our reservation but were seated immediately without any problem. The food was fresh, nicely prepared and plentiful with a great selection of meats offered to table. The salad bar and sides were well stocked with a variety of options. I wasn't too sure of the contents of some of the dishes but since I don't have any allergies and enjoy trying new dishes this wasn't a problem to me. The staff were very friendly and ensured we enjoyed our evening. Excellent value for money and I would happily return here again."