Telefon: +447895312709,+441924828080
Adresse: 417 Bradford Road, WF2 0QW, Wakefield, United Kingdom
Stadt: Wakefield
Gerichte: 6
Bewertungen: 2179
Webseite: http://themaltshovelwakefield.co.uk/
"Visited this pub today with my husband and sister in law. We initially sat outside as we had 2 dogs with us. However, a couple who were just leaving told us they weren’t happy as they had been served their food on paper plates as they had been told this was company policy for eating outside. This seemed a bit strange as we had been given proper glasses not plastic ones. My husband asked if we could sit inside as we did not want plastic plates and he was told we could move inside with the dogs. We went inside and ordered our food. After quite a long wait the food arrived a jacket potato, 2 pies and a dish of chips as ordered. We were also given a dish of boiled potatoes. On asking why we had been given these, there was no reply from the waitress. About 10 minutes later a woman appeared at our table (not sure if she was the manager or the chef). She interrupted our conversation and said that in future we should eat food that we had not ordered as quite a few of their customers took food we had not ordered without paying. We explained that we had asked why we had been brought the potatoes but had not received a reply so we thought they were a side for one of the pies. At this stage, in view of the fact that she appeared so annoyed, I twice offered to pay for the potatoes. She said if didn’t matter, said she would “sort out” the member of staff who had brought them and stormed off. We could then hear raised voices in the kitchen. I must say I have never experienced such poor customer service and will not be returning. I just feel sorry for the member of staff involved who made a genuine mistake that could have been dealt with much better. I would like to say that all the young waitresses and bar staff were polite and welcoming and the food was OK but the rudeness of this person spoilt our meal."
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