Telefon: +441938554445
Adresse: Hall Street, SY21 7RY, Powys, United Kingdom
Stadt: Powys
Gerichte: 4
Bewertungen: 1186
"I don't plan on returning to this restaurant. I stopped by earlier this morning and ordered a cup of tea and a prawn salad. However, after the first few prawns, I had doubts about their freshness. I decided to continue eating the salad, but as I had a few more prawns, their chewy texture and bad aftertaste made me realize they were not up to my expectations. (I still have that aftertaste) I finished the rest of the food without causing a fuss. When my plate was cleared, I discreetly mentioned the issue to the lady, but she quickly brushed it off by insisting that they were freshly prepared that morning. I expressed my concern again, but received the same response. I waited for about 10 minutes for a manager to address my issue, but no one came, so I proceeded to pay. I reiterated my concern to the lady at the till, but once again, I was told the prawns were freshly prepared that morning. I explained that just because something was prepared that day, doesn't guarantee freshness, especially with fish. I also mentioned that I eat prawns regularly and wouldn't have left them if they were okay. Still, the manager was not called over. I paid and left, being told to 'have a nice day'. My concern was not raised to a manager as far as I know. I realize I should have insisted on speaking with a manager, but if the staff are not willing to escalate issues themselves, there seems to be a management problem. Constructive feedback is important for businesses to thrive. I don't want to create any problems, and I am not one to speak poorly of a decent business. However, the prawns tasted off, and my comments were not taken seriously when I brought them up."
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