"Awful and beyond disappointing. Pay attention to the vast number of negative Google reviews. I was there with two family members, lured by Time Out’s glowing review. However, I should have started asking questions from when I noticed how empty the place was. The food is tasty, but the experience is completely ruined by the shocking service. Staff are not just unkind – I don’t care for extra smiles or ceremony – they are plain rude, aggressive and resentful if you ask any questions or clarifications about the menu. Queries and mild complaints are greeted with denial, accusations that you are a stressful customer, insults and shouts. Also expect to wait at least 45 minutes for your food to start arriving and to be served at least 20 minutes apart – we were watching each other finishing our meals, before the next person was served. No hope to eat together there, unless you share your dishes as they are brought to the table. Also no explanation on the menu about spiciness. Time Out make light of the waiting times, or the abruptness of the service. However, there is no charm in rudeness. Eating out cannot be just about the food in your plate. It’s an experience you pay for, going from the surroundings to the social interactions with people around you. To waive all this, is taking away from all those restaurateurs who put their heart and soul into making their customers enjoy what they pay for. When we left the restaurant, we felt sick with disappointment. Dilara deserve's 1st place on Time Out's Worst Restaurants in London, if there is such a thing."
