"We had arrived at The Swan yesterday, a group of approx of us. We arrived around the pub i believe had just opened for service. The staff were expecting us as we had sent in a pre-order the day before. We all queued...at the bar and paid for our meals and drinks and sat down. First note was we were pretty spread out as oppose to being on big tables but this didn't seem to cause any issues. After about mins the food started to arrive, or so we thought. pizza's came out first, then nothing followed for about minutes, then followed burgers, followed by another few minutes wait. This continued for the next minutes hour, our food coming out in dribs and drabs. We were hoping to all have eaten together rather than in dribs and drabs. One member of the party had to return her food and ask for a refund due to her meal being burnt on the outside and fairly pink, if not raw in the middle. A few people tried to cancel their food as it had been such a long wait but were told that three meals were on the pass to come out, yet still waiting a further minutes until their meals actually appeared. Another member of the party at the last minute ordered a side of fries to go with her nacho's, the nacho's arrived first and the fries didn't follow for a further minutes later, they had to take them back to the office! What should have been a nice send off lunch for one of the team, turned into a long agonising wait, there were people eating left over pizza crusts because they were that hungry. I've worked in this industry for almost years and i personally would have been embarrassed to have served the food like this. I don't know why the food took so long, especially when the establishment received the order the day before, surely it should've been prepped and ready to go on our arrival? I don't know about everyone else but i can safely say i will not be returning ever again. Such a shame because the menu sounded lovely."
