Mendip
The Den At Jon Thorners

The Den At Jon Thorners

Bridge Farm Shop, Mendip, United Kingdom, BA4 6ST

Lunch • Coffee • Brunch • British


"I popped in today a little after 3pm to grab a spot of lunch and was initially told that the kitchen was closed and that only cakes and drinks were available but sandwiches could be purchased next door at the farm shop, which is fine. For those that haven’t visited before, the farm shop is about 10metres away and is part of the same complex and family business. I then nipped to the shop and purchased a sandwich and drink as suggested and returned to the outdoor seating area (which was empty along with most of the shop as well). At this point I was confronted by a member of staff who did introduce or excuse herself but quite rudely and abruptly said I had to purchase a drink to utilise the seating area as it is ‘Company Policy’. I calmed explained that I had just purchased my lunch from the farm shop as previously directed by another member of staff, to which the lady just repeated her previous statement again. Given the time of day and that the shop was basically empty, policy or not, some decorum could have been shown as well as some simple manners. Not wanting to argue I just left! To whoever is responsible for customer service within your department or company, I would kindly suggest that this member of staff is pulled aside to be re-trained and re-evaluated. I often visit both the shop and restaurant as I like to buy local but after today’s events, I am sorry to say that I don’t think I will be returning! To those of you that find yourselves in the same position, be very careful of this situation. I am struggling to think of a word other than SCAM! Simply appalling Jon Thorner, I thought your company was better than this! If I could, I would give this review zero stars…"