Stafford
The Butler's Bell

The Butler's Bell

27 Gaolgate Street, ST16 2BG, Stafford, United Kingdom

Steak • Pizza • Mexican • British


"Unbothered, unapologetic and unacceptable. This morning me, my partner and our friend went to go and have breakfast. We live just over the road and used to go to the butlers bell a lot when it was the Wetherspoons but haven’t been in much since it changed to Davenport’s. I arrived at 10:40am, found a table and we placed our order around 10:50am. Initially, I was concerned by the service (or lack of). The bartender, who we later discovered was a manager, input the order wrong a number of times and had to be corrected on several occasions before getting it correct. They then haphazardly splashed some orange juice in a glass and slammed it down on the side spilling it around the glass. We weren’t off to a great start but we went and waited for our food. 30 minutes later and the food hadn’t arrived so I went inside just to ask how long the wait time was. I was met with “the kitchen did say it was a 30 minute wait”, new information to me but I was reassured they would go and check where it was. 20 minutes later the food finally arrived… or some of it did. One of the meals was completely missing and we were told it had mistakenly been taken to another table. When the two of us who had meals looked at the plate we were missing a number of items from the advertised breakfasts. Eggs, tomatoes, mushrooms. There was very little attempt at an apology with just one of the members of staff claiming responsibility for the mixup but nothing further from the “manager”. We were told the other breakfast would be out in 5 mins so we waited… 10-15 mins passed and nothing had come so we decided we would leave and get a refund. Nobody checked if the food was okay or if there were any issues so I had to explain to the “manager” who was signed in on the till system as ‘Jacob’ but I’m assuming this wasn’t their login given the complete lack of apology or professionalism. I explained we had missing items and one breakfast which never arrived after being there for an hour so I wanted a refund for the breakfasts. I was told that because we’d accepted the other two breakfasts they would not refund them but only the one which didn’t arrive and that it was not possible for them to refund the other two. I was then handed cash from the till in the total of about £11, slightly more than the cost of one breakfast. I explained that I had paid on card and wanted the refund on the same method of payment, again I was told this just wasn’t possible for them to do. First time going there to eat since it changed hands and it will definitely be the last. Poor service, poor quality food and generally a total lack of care or compassion for the customer."

The Vine

The Vine

7 Salter Street, Stafford, United Kingdom

Pub • Steak • Asiatic • British


"We stayed for two nights Fri/Sat and Sat/Sun in the Hotel part and also had our breakfasts there each morning, AND an evening meal Saturday . 1. a The house itself: Undoubtedly a very old building which provides a great ambience, full of character. This includes the wonderful low ceilings with wooden beams. The house lived up to our expectations from the six hundred ? year old building, as did the rooms. b The room we stayed in: We stayed in room 22 and it was a much quieter room than any that we had in many more modern hotels. Whilst neither ceiling, walls nor floor was square and level purely due to the age of the building, a superb shower and very comfortable bed with clean linen more than made up for it. We had a good sleep at night and great shower in the morning. 2 Food: a Breakfasts: There is no laid out buffet, instead orders are taken individually which is perfectly fine. But here is where it was slightly tricky to rate: On Saturday morning, it took well over 1 hour if not 1.5 hours for the two cooked breakfasts to arrive, despite only one table of four having ordered ahead of us. Saying that, the host was very apologetic and when the breakfast finally did arrive, it was superb! On Sunday morning breakfast only starts at 0900hrs , the breakfast still took about 45 minutes to arrive, but when it did, it was the wrong order. The member of staff, again, was very apologetic and after another 15 minutes, the correct order arrived. It tasted somewhat more greasy, having been differently cooked not part grilled to the one from Saturday both mornings, I made the same order . This was a slight pity, but we were hungry. Dinner: The dinner on Saturday 1700hrs , in contrast to breakfast, was both efficiently served and tasted excellent. The availability of grilled options added to the excellent taste. We were a party of three and the manager was kind enough to reserve a table for us. Definitely recommend dinner: Great taste and reasonably priced. 3. Staff: Great. Very friendly and helpful; they all tried their best to make up for any shortfall at both breakfasts. Could not do enough to make the stay pleasant. 4. Conclusion: I think, the Vine should definitely be advertised as The oldest Inn in Stafford , providing good accommodation and hearty meals to the traveller. It has great ambience; indeed a privilege to stay in such an old building. We would definitely wish to return but would not wish to wait so long for breakfast. Overall, a great place, centrally located and, again, providing good accommodation and hearty meals. Still got 5 stars as we did enjoy our stay."

The Swynnerton Arms

The Swynnerton Arms

Windmill Hill, Stafford, United Kingdom

Meat • Steak • Curry • Cheese


"I ordered 2 scampi meals. When it eventually come I thought that's funny shape for scampi? I cut into it, it was pink inside..I thought it was raw. When I took the batter off it was shrimps!!!! So I called the waitress over and told her. She said yeah the chef said got no scampi so did those, they are fresh. I said they maybe fresh but I ordered 2 scampi and I can't eat those don't like them. (What about alleries?? Why didnt anyone come out and explain that there was no scampi and choose something else?? She went away come back and asked me to pick something else off the menu. Instead of taking the whole meal away she come back with a small plate and told me to put the shrimp on the plate..had to wait about 15-20 minutes for the lasagne, in the mean time I'd eaten the chips and mushy peas which had gone cold, mum didn't eat hers it put her off. I didn't want the lasagne when it come, had it put in a container but put it in the bin. Waitress said I'll go get pudding menu, 20 mins later still sitting there. So I went to pay. As we'd had enough There was no offer of complimentary drinks or money off the bill. When I got home I had a look on the menus and it should've been two courses for £11.25 I didn't realise that. So lost out all round. What should have been a lovely afternoon was well and truly ruined and we won't be returning. I emailed them 6 days ago about what happened and still awaiting a reply."

Number 26

Number 26

Lichfield Road, ST15 8, Stafford, United Kingdom

Pasta • Coffee • British • Ice Cream


"I had booked the restaurant based on the fact it seemed to have a good gluten-free menu there were even some dishes that could be adapted to be gluten free. I personally find the venue lacks atmosphere inside but that’s a personal opinion it was a bit more light and pleasant in the conservatory where we were sat. I made sure I told the waitress that I wanted the gluten free option as I had an allergy (I’m coeliac) and the dish I chose was one that could be adapted to be so. When it came it was a noodle/coconut dish, a bit like a coconut curry but all stuck to the noodles instead of being saucy. I wasn’t really much for it, but thats how it goes when you’re ordering something blind and you’ve not tried it before. I think when you pay a little bit extra at a place like Aston marina you probably expect a bit better. Anyway as soon as I got home I was very ill, I knew I had been glutenized. Then I was feeling ill all my weekend off and into the next week where I was still boated like a beach ball. I went in after work and complained politely. The manager completed a form and ultimately, credit to them they admitted that the noodles I had been given had not been gluten free after a short investigation. I was offered a £50 voucher as a goodwill gesture. Considering I had spent over £25 in there (with a pre meal drink) it was little compensation for being ill and totally ruining my weekend. However the manager who rang me back assured me that extra training would be given to staff so that really is the very best outcome that hopefully nobody else will get ill again. I have a lot of respect for the fact that they admitted to their mistake and confirmed that it did say on the order I’d requested gluten-free. I will use the voucher for drinks! I am satisfied with the outcome. Mistakes happen. I have been to places where a manager takes any order of a customer with an allergy and I’d recommend that as best practice."