Stevenage
Chequers Pub

Chequers Pub

Bragbury End, SG2 8TH, Stevenage, United Kingdom

Pub • Steak • Vegan • British


"I have been to many vintage inns all across the country from Newcastle down to Stevenage and never had a problem. I usually enjoy the food and the service which is why I have returned time and again. I probably have eaten in this one about 10 times over the last year. This time upon reaching the restaurant I could not book online. The app kept telling me to retry so we chose to sit in the bar. This wasn 't a problem. I went to order the food and usually with the kids meal I swap the veg sticks for peas as my son doesn 't like the veg sticks. I feel its a waste of food to take the veg sticks that end up in the bin. Before I even finished my sentence about that the server, Rachel/Rachael(dark straight hair, short, wearing a baggy shirt), butted in and said if you want anything extra you have to pay for it . I said OK, I will leave it and just get the veg sticks as I didn 't fancy paying whatever they charge for a little pot of peas that may or may not be eaten. However, I thought it was a rude way to broach this. When I was charged it seemed like more than I estimated it to be so I requested an itemised receipt. I saw that the free drink received with the kids meal was charged so I went to query this. I was told that the kids meal is a deal and as I used a £10 off coupon it couldn 't be used in conjunction with another deal. I wasn 't aware the kids meal was a deal, but I was fine with it and went to return to my table. I then heard Rachel laughing with her colleague as soon as I turned by back and walked away. Clearly with regards to this. Due to this I asked to cancel my meal and told her why. I wasn 't bothered about the deal, it was being laughed at when I am spending my money there. She immediately screwed up her face and said I wasn 't actually. Why would I? Very defensive and immediately looked guilty. I said I don 't know. Because you 're sad? She said well you 're just rude I said laughing at a customer is rude thanks and I have visited here many times. I will not be returning she said be my guest I said well ... no ... I won 't be your guest... Will I?I wont be coming back She said no be my guest and dont come back . I said that still makes no sense I laughed to myself and said I 'm rude when you laughed at me she said you 're rude too I said so you admit you were rude thankyou . Upon leaving I realised she had charged me instead of refunding me. She charged me £90.35. This means £127.50 was taken from my account needing to be returned. I have plenty of funds so its not a problem, but had it been a problem, it takes 5 days to clear back in. I had to then go back and get that refunded on top of my original order, which took a while due to how their computer system works. The man who helped me with this was very helpful and I felt bad for him having to sort out her mistake. So I thank him for his help. Due to the bad service from this person, Rachel, and the complete mess she made with the refund, i wont be returning. In fact, I don 't think I will go to any vintage inns anymore."