Telefon: +442070649810
Adresse: The Mast Leisure Park, Surrey Quays Road, SE16 7LW, Southwark, United Kingdom
Stadt: Southwark
Menü Gerichte: 5
Bewertungen: 1340
Webseite: https://www.frankieandbennys.com/restaurants/london/london/surrey-quays
"The manager that arrived just as we were about to leave and the young male server saved me from refusing to pay full stop. I will never visit a Frankie and Benny’s again for the following reason: 1. Terrible food: awful tasting and hard hot dog, Chips tasted like they were fried in stale oil (is that even a thing? . Overly crispy and overly sauced chicken wings. Weird tasting burger that should have been succulent and tasty due to the range of flavours; nope: dry and and tasted as if it was deep fried left half and most of the chips. You can almost forgive bad food because the service is excellent not the case. 2. No greeting on entry, stood for at least 5 minutes with four other diners in the restaurant, they were hardly rushed off their feet but the woman wearing a white shirt looked over, and proceeded to clear tables and completely ignore us so we seated ourselves. Another 10 minutes and still no service so it went to collect menus myself. No acknowledgement until the young guy came out and came over to take our order, lovely young chap. Whilst waiting he seemed to be doing everything. Woman in the white shirt seemed to be focused on making sure Uber drivers had their orders. 3. Get rid of the head/chief chef: rude and thought it was good practice to shout at his colleague in Polish (could have been another language but sounded Polish . This just put me off even more. 4. Slow service did I say it was not busy. I’m annoyed because I was treating my nephew for his birthday and it was just poor and sloppy. His food was the last to arrive whilst my burger, which came first was the first we had to ask where the rest of our order was. I don’t know what’s happened but this is not the experience I remember; this franchise has gone down hill I should have walked out as soon as we sat and had to wait to be served. Still reeling that I shelled out £65, after a discount poor, poor, poor."
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