Telefon: +442074075222
Adresse: Riverside 2 More London Place, London I-SE1 2DA, United Kingdom
Stadt: London
Menü Gerichte: 6
Bewertungen: 21226
Webseite: https://www.gauchorestaurants.com/restaurants/tower-bridge
"We chose Gaucho Tower Bridge to celebrate my wife 40th birthday – a once-in-a-lifetime moment. Our reservation was for 17 July 2025 at 20:00 (Confirmation : 2110381385) and we were joined by our young son to mark the occasion as a family. At the time of booking, I wrote a polite note asking if the restaurant could help make the evening special – something small, like a birthday dessert or a candle. We weren’t expecting anything extravagant – just a little warmth, some recognition of the occasion, a kind word from the staff. But absolutely nothing happened. No mention of the birthday, no greeting, no gesture, no acknowledgment from the team. Not even a smile that would suggest they’d read the message. It was just a regular dinner, at a high-end price point, with service that felt distant and cold. For a restaurant that promotes itself as a place for celebrations and elevated experiences, this was a huge disappointment. You had a simple opportunity to turn a family dinner into something memorable – but instead, you made it forgettable. Sadly, we left feeling deflated and regretful that we chose Gaucho for this important night. We won’t be returning – and I wouldn’t recommend it to anyone looking to mark a special occasion. P.S. to the restaurant's response : Thank you for your response, Mr. Luca. However, I’m not looking for any kind of compensation – you can’t make up for lost moments and a ruined celebration. What I do hope is that my review serves as a warning and guidance for others who may consider Gaucho as the place to celebrate an important moment in their lives. If you’re expecting a warm, thoughtful atmosphere and attentive service for a special occasion, there’s unfortunately a high chance you’ll be met with indifference and leave feeling disappointed – as we did. One more thing: when a high service charge is automatically added to the bill, it creates a clear expectation of equally high standards of care. In our case, this felt unfair – we were charged for service that simply wasn’t there. We won’t be returning to Gaucho, and I won’t recommend it to anyone. Yes, the food and drinks were tasty, but that’s only one part of the experience. The most important part – how guests are treated – is sorely lacking here. Mr. Luca, it’s time to roll up your sleeves and do some serious work on what truly makes a place memorable. Best regards to all Google users. Meal type: Dinner Price per person: £70–80 Food: 4 Service: 1 Atmosphere: 1"
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