Telefon: +442070182580
Adresse: 364-366 Station Road, HARROW, United Kingdom
Stadt: HARROW
Menü Gerichte: 17
Bewertungen: 4803
Webseite: http://www.hakkaland.co.uk/
"We had a booking here at 1.30pm Saturday for a reunion of friends coming to Harrow from outside of London. The lady that served us with plenty of attitude , warned that kitchen was closing, almost as soon as we ordered food. There was no mention of this when the booking was made. We ordered drinks, about 6 starters and a main each. It was beyond belief that the restaurant expected us to consume this under 30 minutes, as the food was ordered within about 15 mins of being seated and ordering drinks. The lady then brought the bill to us with a further warning that restaurant was closing. We were not even halfway through with the food. We were then compelled to pack the food to take away. We refused to pay service charge which was deducted later as if the owner was doing us a favour. After much argument and unpleasant exchanges, 10% was deducted off the bill with great reluctance. The owner kept justifying their closure time saying that it was known to regular customers in the neighbourhood ? He also said, normally when people start eating at 1, they finish by 1.30 here. We ordered food to a value exceeding £135. The owner's implication was that we gobble up all this food in half an hour ? We are shocked that people with this attitude are allowed to continue business. These guys have not heard of customer service. They are just greedy for getting as much business as possible. They literally dumped the food and bill on us. Non verbal message was to take it and get lost. Our sincere advice to you is to avoid this nasty restaurant at all costs. Hakkaland is a disgrace to Harrow. We hope Harrow Council takes note."
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