Olivia's Coffee Bakery

9 Market Street, Charnwood, United Kingdom

🛍 Cafe, Cafés, Kebab, Pizza

4.6 💬 1276 Bewertungen
Olivia's Coffee Bakery

Telefon: +441509767940

Adresse: 9 Market Street, Charnwood, United Kingdom

Stadt: Charnwood

Menü Gerichte: 6

Bewertungen: 1276

"Can I say that I use the branch at The Outwoods regularly when out walking and find it fantastic. Food is excellent and staff are great. Just visited the branch in town for coffee and a bite to eat. We ordered drinks and a portion of porridge and a bacon roll. Whilst waiting I noted that it seems chaotic behind the counter. After a few minutes I heard our server asking the young lady preparing food if our porridge had been “shouted” It clearly hadn’t and he did this using a radio. I saw food being sent back from a table outside with the customer clearly not happy and walking away. After 15 mins waiting I chased our food as it hadn’t arrived. We were told it would be with us by the server in 4 1/2 mins as he said he wanted to be accurate. I then saw a table that had arrived 10 mins after us get food including a bacon roll. I asked for a refund as this was now 20 mins and still no food had arrived. I was appalled at the reaction of staff. Instructing me that they were busy and 20 mins isn’t long to wait. The food, they said was cooked to order. Guys, it’s a bacon roll and portage not a full English!! I’m assuming this is the same at Outwoods where a bacon roll arrives in around 5 mins! This guy (beard/green t shirt) then proceeded to tell the whole cafe that he was being asked by a customer for a refund. Again stating that I had only been waiting 20mins. Not very professional. He said he would do the refund and we left. Clearly if he is honest it wasn’t the best Saturday morning with 2 complaints in 15 mins about food. The young lady looked out of her depth and cafes cannot use the excuse of being busy. They are supposed to be busy. I will continue to use The Outwoods but give the town branch a miss due to the attitude of the staff member who dealt with my request for a refund. Hopefully he can address his shortcomings in customer service. You need to be able to deal with complaints and embarrassing a customer in front of everyone in the cafe is very poor. Hope your day improves."

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garysS4081XQ garysS4081XQ

Popped in today and had an amazing Cubano sandwich and one of the most delicious hot chocolate's, friendly staff and promt service

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Bewertungen

873duncanb
873duncanb

Oh myyyy. Had to wait a short while for food but it was well worth it. The Cubano sandwich was amazing. We will be coming back to sample more.


Rachel
Rachel

Absolutely love this place. Food is exceptional, staff are brilliant. Great value, love the guy who serves with the dark curly hair, never fails to make me smile. Great place.


SJAapr74
SJAapr74

Had a lunchtime toasted cheese sandwich on beautiful sourdough bread which was full of cheese and a lovely latte coffee Great atmosphere and lovely food, treated myself to a chocolate chip brownie and will be back for more lol Well done friendly staff and great food Speisekarte ansehen


annatripper68
annatripper68

Stopped by for lunch and coffee. Food was amazing, really unexpectedly good! We had the toasties made from delicious sourdough bread and ended up buying cakes and bread to take home. Staff were very friendly and helpful and made us feel very welcome. Wish there was a branch of Olivia’s where we live.


grace2610
grace2610

I have tried and tested many of the cafés in loughborough since being here and always come back to Olivia’s. Absolutely beautiful coffee and excellent pastries. Plenty of regular, vegan and gf options for all visitors! Sometimes a little slower for cooked food but never without a warning. One of our favourites :


618joannaf
618joannaf

Visited in June with my neighbour and met two elderly ladies who were on a day trip to Loughborough and sat together asthere were no tables cleared of dirty pots. Very poor service. Delicious cakes but rude staff who when we asked about our coffees which hadn’t arrived told us we aren’t making coffee .. and a chap said we will get to you in good time! Seeing as we had eaten our food long before we all thought it was odd we hadn’t received our drinks. I decided to give them the benefit of the doubt as we can all have off days and went back last week to try again only to find an elderly lady receiving the same treatment and waiting for service as the workers stood chatting. I decided to take m... Speisekarte ansehen


louisebell48
louisebell48

Our table of 6 arrived at the cafe today before 3pm. The staff were sullen and slow moving. We cleaned our own table, returned the dirty pots to the counter and waited to be acknowledged. After a while we managed to be noticed and asked for a menu, only to be told the kitchen had closed at 3pm! And yet another table had just been served with sandwiches, How very disappointing for us, however the staff didn't look bothered and didn't even point out the pastries and sausage rolls as an alternative, or try to sell us coffee!!!! So poor. We discussed our options, decided to leave and look for somewhere else. We left at 3.11 pm! A short drive away in Loughborough we had excellent service in a sma...


kirstydW705DU
kirstydW705DU

I have previously left Olivia 's a brilliant review and it was my favourite cafe in Loughborough I recommended it to SO many friends/ visitors, however, if either of my previous 2 visits were my first, I would not be going back! I ordered the granola bowl which was merely plain yoghurt, a drizzle of berry juice and a sprinkling of cheap shop bought granola. I asked for honey and got told they didn 't have any! You can get a beautiful, large granola bowl with far more exciting toppings from Turquoise Cafe for less!! My partner ordered the Avocado brunch with bacon, the 'toast ' came as bread and the bacon was burnt there was more plain bread on show than there was covered in avocado. My celia...


Excursion11848955861
Excursion11848955861

Can I say that I use the branch at The Outwoods regularly when out walking and find it fantastic. Food is excellent and staff are great. Just visited the branch in town for coffee and a bite to eat. We ordered drinks and a portion of porridge and a bacon roll. Whilst waiting I noted that it seems chaotic behind the counter. After a few minutes I heard our server asking the young lady preparing food if our porridge had been “shouted” It clearly hadn’t and he did this using a radio. I saw food being sent back from a table outside with the customer clearly not happy and walking away. After 15 mins waiting I chased our food as it hadn’t arrived. We were told it would be with us by the server in... Speisekarte ansehen

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