Telefon: +441509767940
Adresse: 9 Market Street, Charnwood, United Kingdom
Stadt: Charnwood
Menü Gerichte: 6
Bewertungen: 1276
"Can I say that I use the branch at The Outwoods regularly when out walking and find it fantastic. Food is excellent and staff are great. Just visited the branch in town for coffee and a bite to eat. We ordered drinks and a portion of porridge and a bacon roll. Whilst waiting I noted that it seems chaotic behind the counter. After a few minutes I heard our server asking the young lady preparing food if our porridge had been “shouted” It clearly hadn’t and he did this using a radio. I saw food being sent back from a table outside with the customer clearly not happy and walking away. After 15 mins waiting I chased our food as it hadn’t arrived. We were told it would be with us by the server in 4 1/2 mins as he said he wanted to be accurate. I then saw a table that had arrived 10 mins after us get food including a bacon roll. I asked for a refund as this was now 20 mins and still no food had arrived. I was appalled at the reaction of staff. Instructing me that they were busy and 20 mins isn’t long to wait. The food, they said was cooked to order. Guys, it’s a bacon roll and portage not a full English!! I’m assuming this is the same at Outwoods where a bacon roll arrives in around 5 mins! This guy (beard/green t shirt) then proceeded to tell the whole cafe that he was being asked by a customer for a refund. Again stating that I had only been waiting 20mins. Not very professional. He said he would do the refund and we left. Clearly if he is honest it wasn’t the best Saturday morning with 2 complaints in 15 mins about food. The young lady looked out of her depth and cafes cannot use the excuse of being busy. They are supposed to be busy. I will continue to use The Outwoods but give the town branch a miss due to the attitude of the staff member who dealt with my request for a refund. Hopefully he can address his shortcomings in customer service. You need to be able to deal with complaints and embarrassing a customer in front of everyone in the cafe is very poor. Hope your day improves."
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