Telefon: +448719025747,+448719025755
Adresse: 13 Coverntry Street, W1J 0DA, City of London,Westminster, United Kingdom
Stadt: City of London,Westminster
Gerichte: 9
Bewertungen: 249
"Not good at all! My mother and I were the first to be seated and the last to be served. Ourselves and another table were completely ignored by all staff including the head waiter for 30minutes, when asked can we be served... No apology, no explanation and no sympathy that our relaxing afternoon tea is now a rushed 15minutes before the movie. I do understand waiting tables can be difficult, but a set afternoon tea and a simple tea and coffee request is all we asked for. When we finally got someone 's attention we were asked well what would you want.. I 'm afraid once served it didn 't get any better. The hot chocolate was a mound of powder, the sandwiches wet and unlike the rest of the tables we only recieved 2 scones, they all recieved 4. The restaurant was not full. If a waiter isn 't present, the rest of the tables are given accordingly to manage service, not ignored. Waiting staff often walked around and didn 't even turn to the tables. To make things worse, I witnessed one of the waiting staff removing an already touched afternoon tea set of cakes and sandwiches from one table to the next when a complaint was made. That is absolutly not acceptable for both hygiene reasons and common curtesy. The madness did not stop there, once entering the screen for Downton Abbey we were approached by two ladies who had been assigned the same seats as our own. I had booked my seats from the day they became avaliable and did not appreciate having to now worry I couldn 't enjoy even the movie. let 's just say, I won 't be making a revisit."
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