Telefon: (+44)148443000
Adresse: Northgate, Kirklees, United Kingdom
Stadt: Kirklees
Gerichte: 13
Bewertungen: 381
"I 've had a brilliant experience at T and Cake before. I can 't eat gluten and as a result was delighted that I could get a really good toasted sandwich made with gluten free bread there in September. Visited with friends today and ordered the same thing as we did last time (which is not marked as a non gluten free option on the menu) was told that the chef was not happy to make it because it wouldn 't be as good as the normal one . Still asked for it and said I would be happy however it arrived, as I had enjoyed it so much (spoiler alert here this had hands down been the best gluten free thing I have eaten all year). Front of House came back again a few minutes later to say the chef was unhappy to make it, and offering me a mushroom benedict which I can 't eat because of the sauce. I went down to ask the chef what he could make me, to be shouted at and told I am too busy to deal with this and was handed over to a member of front of staff. Ended up with a bacon sandwich which I could have made myself and probably better. Sadly had literally said five minutes before this experience that I was going to ask about booking the upstairs for a group booking/party if possible, so they have lost business there. I gather that the standard of Connor 's food is much more important than polite or helpful customer service. An easy fix might be take items off the menu if you are unhappy with making them gluten free so the quality so this doesn 't happen again. Either way, we won 't be going back, so plenty of space freed up for customers who can eat gluten or perhaps one less customer so he will be a little bit less busy and a little bit less stressed."
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