The At Fortnum Mason Terminal 5

My husband and I have just had a very expensive meal (GBP 45) for effectively a toasted cheese sandwich and a tasteless chicken salad. When you are going to charge such ridiculous prices at least make sure that the food is tasty. The idea is better than the reality

For some reason it has become a habit to have a drink before my flight despite the time! So I went here as it’s more in a quieter part of the airport and I wanted to try their fortnum and mason rose. This was nice enough, service is quick and attentive but as expected VERY expensive. You do get 10% discount in the shop if you keep the receipt.

I recently enjoyed a breakfast of coffee and Avocado toast at a restaurant in Heathrow Terminal 5 in London. Although it was a bit pricey, the service was fast and efficient. The breakfast and coffee were both of exceptional quality. I was impressed by the variety of options available on the menu and look forward to trying some of the other items next time.

This is the 2nd time i been to this Fortnum and Mason in T5 Heathrow airport. Service was bad, bad delays. The lady was talking to a passer by instead of waiting on customers. Huge delays in serving food and coffee. Overpriced and not impressed. NOT recommended, there are other eating places in T5 Heathrow that have better service and just as good coffee and breakfast.

I always come here whenever I have a long layover at Heathrow! It is expensive, but the lounge access is definitely worth it. This is the Royal Family's grocery store, after all! I have never had a bad meal here and have had some wonderful conversations with other travelers. It is the perfect place to pass the time before your next flight, and you can also purchase some delicious treats from the nearby F&M store.

The staff here are great! Very accommodating when you are in a hurry! My story is that during the period of covid I arrived after a hectic stay in UK . My flight to Cape Town was late. Nothing was open. I was hungry stressed. Your staff found me some smoked salmon/wine and took care of me when they were already closed/closing for the night! I’ve never forgotten and do every time I pass through Terminal 5 I enjoy the hospitality here!! Thank you Especially Gaudencio who still remembers me from that time

My husband and I always enjoy either drinks or delicious food at The Bar before flying out . We haven’t been lately due to Covid but made a beeline for it both before flying to Rome and after before flying to Glasgow. The initial visit lacked its usual first class service however, we gave it a second chance on our return. Unfortunately won’t be back the service was awful. The staff were arguing with each other in their own language . Food wasn’t anything special for the price we paid. Such a shame standards have fallen.

This is our second visit and also second review of tripadvisor of Fortnum&Mason in T5. We ordered one cappuccino and a flat white. Both were terrible, not just poor. They were just very milky, very hot, liquid with a weak taste of coffee. We returned both to the staff. We made a similar visit and gave a similar report several years ago. Surely, our previous visit was just a bad day for F&M. Sadly not. The staff are clearly not trained to make a cappuccino or a flat white. With so many amazing high-quality coffee shops in the UK, to find a most prestigious brand failing so badly making a coffee is not a good reflection for then.

We were deceived by the manager who convinced us to buy a bottle of champagne with the promise of a "special price"... only to find out when the bill arrived that the special price just meant it was cheaper than buying individual glasses. Not the most ideal beginning to our vacation and not what you would anticipate from a renowned brand like Fortnum and Mason. A humorous anecdote, the couple at the next table complained that their white wine wasn't chilled enough, and the same arrogant manager insisted they were mistaken, stating that white wine should actually be served at room temperature. If you enjoy this type of experience, then I would suggest this place, otherwise, I would recommend...