The Distillery - Speisekarte

1, 1-2 Red Rose Ter, Chester-le-Street DH3 3LN, UK, County Durham, United Kingdom

🛍 Pub, British, Cocktail, Establishment

4.3 💬 1710 Bewertungen
The Distillery

Telefon: +441914472520

Adresse: 1, 1-2 Red Rose Ter, Chester-le-Street DH3 3LN, UK, County Durham, United Kingdom

Stadt: County Durham

Menü Gerichte: 6

Bewertungen: 1710

Webseite: http://thedistillery.bar

"Me and my partner went in after seeing a sign advertising 50% of selected gins. Upon arrival we were greeted by a female who was one of our hosts for the evening. She informed us that they were still serving food however this would be from a takeaway elsewhere. We were given a drinks menu but this did not highlight which gins were included in 50% off. We asked a male member of staff who pointed at the blackboard. However this was not visible from our seat, we slightly stepped away from the table to view, but we could still only see half the board. We selected one gin and two different mixers, and the staff member asked if we wanted singles or doubles. We asked to view a food menu however, they said they were unable to produce one and just named some pizzas for us. We told them our choices, not knowing what toppings or price. After 30 minutes the manger came over and apologised for the delay for food and said it was unacceptable and offered us some free drinks. We waited a further 20 minutes before receiving our food. Once our food arrived we asked for napkins and sauces and they told us we should have ordered that with our food and that they don’t provide it as they don’t make the food. Once we had finished our food they asked us if we were ready to pay without asking if we wanted more drinks or how our food was. Making us feel rushed to get out. We asked to view the bill before we pay and they informed us they could not provide one. We thought the bill sounded very expensive so asked them to provide us with a breakdown, in which they said that’s not possible. They verbally told us the prices for the gin which we questioned, and they told us that at the bottom of the board it says it’s only off 25ml not 50ml. However this was not made clear and the staff member asked us if we wanted a single or double knowing we wanted the 50% off. When we asked for our free drinks which the manager had said earlier she said we could not have them and 10% had been taken off the food, however we were not able to see that this had been done due to not receiving any receipt or proof of prices. We said we were not happy paying until we saw the prices for our food in which the female staff member responded aggressively informing us they would ring the police for not wanting to pay our bill. There was no management available for us to speak to because she left when our food arrived. The staff repeatedly did not stick to government guidelines, removing masks when talking to customers, pouring drinks and sat on our table when discussing bill. The female member of staff became defensive and hostile. We payed the bill as we wanted to remove ourselves from the situation. It is the worst customer service we have ever had in our lives and will definitely not be returning. We did not feel comfortable or welcomed and did not receive an apology for the way it was handled. Would NOT recommend!"

Ganze Speisekarte - 6 Optionen

Alle Preise sind Schätzungen auf Menü.

Nachspeise

Rindfleisch

Vorspeise

Vegetarisch

Vorspeisen

Dr Dr

A quick drink. A Mediterranean tonic and a Mediterranean tonic with Whitney gin. Nice service, nice environment. Was quiet when we were in. Only had 30 minutes between family activities so that was us on our way.

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Bewertungen

Sarah
Sarah

We visited after a friend referral. On arrival place was decorated to great standard and was very quiet which surprised us. We waited 45 minutes for our Sunday dinner in a nearly empty restaurant but food was lovely once arrived. Wouldn’t hurry back again unfortunately


faye1991l
faye1991l

I visited this restaurant for Sunday lunch last week and was disappointed. When it first opened, the Sunday lunch was amazing with tender meat, but on this visit, the meat was tough and the food was only lukewarm. The fresh vegetables and cauliflower cheese were bland. The price for a dinner is reasonable at £8.95, but the quality is not as good as it once was.


jessicahbear
jessicahbear

We stopped by for a girls' day out. The decor is impressive, but that's where the positives end. The cocktails were mediocre at best, with too much ice and no garnish. We saw a selection of flavored shots on the table and considered trying them, but out of 10 options, only cucumber, coffee, or mango were available, so we passed. Overall, we don't think we'll be returning. Speisekarte ansehen


SharonJT67
SharonJT67

Passing through looking for somewhere to eat stopped off here for a drink, apart from another couple we were the only ones in, it was incredibly quiet so lacked atmosphere, the prices are above the norm, nearly £7 for a Guinness half a cider, will wait a while before calling back as they need some clientele. On the plus side the bar was very clean decorated to a lovely standard no problem with seating so we nabbed the window seats.


M3040GUmarkw
M3040GUmarkw

We had a 50th party recently it was a great night until there was some confusion with the DJ's payment as his services had not been confirmed. There were faults on both side, I am not laying the responsibility completely with the Distillery but after spending nearly 30 years in customer services the way the manager approached this situation was very un-professional. I would just like to take the time to say the staff were excellent.


Tiller5
Tiller5

I returned after a few years for drinks on my sister's birthday. The selection of gins seemed smaller than previously although there were some lovely ones, like The Botanist as seen in a cocktail in the pic with elderflower tonic and a slice of grapefruit. The bar staff said that gin cocktails were half price although when we got the bill, we found this offer was on other days. I do hope this place does well as it's a great concept and location. Speisekarte ansehen


AngelaA1984
AngelaA1984

Popped in last week for a late drink, was at the bar booking at gins to have and noticed that during the week it’s 50% off on most gins. Picked my favourite that was on the deal. Bonus! I asked for lemonade in my gin, was filled up to not even a half a glass. Went to pay and noticed the young girl charged me for a rose lemonade at £2.70. Said I didn’t have that, she apologised and changed it to lemonade. Got my card out and noticed that the lemonade dash was £1.70. Did that’s a lot of money for a small dash of lemonade! Got well yeah I know. So a pint of larger with a 50% off gin and lemonade still come to over £800!! Now how is that a good deal!! Totally rip off I say


JoSad1971
JoSad1971

My partner and I came across a great deal for Thursday night at this restaurant - 2 steaks and a glass of wine for 15.95. We figured it would be decent, but nothing special. However, we were pleasantly surprised. The steak, an 8oz rump, was absolutely amazing - cooked perfectly with no fat to be found. The onion rings, chips, and salad were all delicious as well. We both enjoyed the red wine with our meal, which paired perfectly with the steak. This restaurant is truly a hidden gem in Chester le street. We can't wait to go back next Thursday and try out the other dishes, including the Sunday lunch. Overall, we were very impressed and couldn't find any faults - a rare occurrence! Great job, D...


B2468eth
B2468eth

Me and my partner went in after seeing a sign advertising 50% of selected gins. Upon arrival we were greeted by a female who was one of our hosts for the evening. She informed us that they were still serving food however this would be from a takeaway elsewhere. We were given a drinks menu but this did not highlight which gins were included in 50% off. We asked a male member of staff who pointed at the blackboard. However this was not visible from our seat, we slightly stepped away from the table to view, but we could still only see half the board. We selected one gin and two different mixers, and the staff member asked if we wanted singles or doubles. We asked to view a food menu however, th... Speisekarte ansehen

Kategorien

  • Pub Genießen Sie eine lebendige Atmosphäre mit unseren klassischen Pub-Favoriten. Von herzhaften Burgern und Fish 'n' Chips bis zu würzigen Pasteten und Craft-Bieren verspricht unser Menü ein gemütliches Erlebnis, ideal zum Entspannen mit Freunden.
  • British Traditionell und herzhaft bietet das britische Menü Komfortklassiker wie Fish and Chips, saftige Braten und herzhafte Pasteten. Entdecken Sie vertraute Favoriten neu, liebevoll zubereitet mit zeitlosen Rezepten und frischen, lokalen Zutaten. Speisekarte ansehen
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Ausstattung

  • Seating
  • Reservations
  • Speisekarte
  • Serves Alcohol
  • Menü
  • Outdoor Seating

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