Telefon: +441914472520
Adresse: 1, 1-2 Red Rose Ter, Chester-le-Street DH3 3LN, UK, County Durham, United Kingdom
Stadt: County Durham
Menü Gerichte: 6
Bewertungen: 1710
Webseite: http://thedistillery.bar
"Me and my partner went in after seeing a sign advertising 50% of selected gins. Upon arrival we were greeted by a female who was one of our hosts for the evening. She informed us that they were still serving food however this would be from a takeaway elsewhere. We were given a drinks menu but this did not highlight which gins were included in 50% off. We asked a male member of staff who pointed at the blackboard. However this was not visible from our seat, we slightly stepped away from the table to view, but we could still only see half the board. We selected one gin and two different mixers, and the staff member asked if we wanted singles or doubles. We asked to view a food menu however, they said they were unable to produce one and just named some pizzas for us. We told them our choices, not knowing what toppings or price. After 30 minutes the manger came over and apologised for the delay for food and said it was unacceptable and offered us some free drinks. We waited a further 20 minutes before receiving our food. Once our food arrived we asked for napkins and sauces and they told us we should have ordered that with our food and that they don’t provide it as they don’t make the food. Once we had finished our food they asked us if we were ready to pay without asking if we wanted more drinks or how our food was. Making us feel rushed to get out. We asked to view the bill before we pay and they informed us they could not provide one. We thought the bill sounded very expensive so asked them to provide us with a breakdown, in which they said that’s not possible. They verbally told us the prices for the gin which we questioned, and they told us that at the bottom of the board it says it’s only off 25ml not 50ml. However this was not made clear and the staff member asked us if we wanted a single or double knowing we wanted the 50% off. When we asked for our free drinks which the manager had said earlier she said we could not have them and 10% had been taken off the food, however we were not able to see that this had been done due to not receiving any receipt or proof of prices. We said we were not happy paying until we saw the prices for our food in which the female staff member responded aggressively informing us they would ring the police for not wanting to pay our bill. There was no management available for us to speak to because she left when our food arrived. The staff repeatedly did not stick to government guidelines, removing masks when talking to customers, pouring drinks and sat on our table when discussing bill. The female member of staff became defensive and hostile. We payed the bill as we wanted to remove ourselves from the situation. It is the worst customer service we have ever had in our lives and will definitely not be returning. We did not feel comfortable or welcomed and did not receive an apology for the way it was handled. Would NOT recommend!"
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