Telefon: +441992572324,+441992845844
Adresse: United Kingdom, Epping Forest
Stadt: Epping Forest
Menü Gerichte: 11
Bewertungen: 1535
"The swan was my local Chinese, both take away and dine in. The food used to be amazing and so did the service, unfortunately this has changed not for the better. The take away always seemed to get colder and colder each time and always forgetting the curry sauce (asking me to remind them and they will give me it for free next time what good is that, when they keep forgetting? , then we decided to dine in even though every single time we had dined in we would get over charged on the bill. When we dined in there was a young girl known to the restaurant sat in the restaurant who came up to our table and started eating food off of our table (this girl I think had autism so it was not her fault and her father kept going behind into the kitchen as he knew the staff this was a very uncomfortable experience which resulted in us leaving the restaurant as the staff just watched this happen and we did ask the girl politely to return to her table. We then requested the bill from the waitress who had sat and watched this happen presented us with a bill in Chinese, I requested this in English as this seemed very expensive considering we did not have alcohol, once we received this we were charged for 4 additional cokes at £5 each. I told the waitress this was incorrect and she was quick to tell me her calculator was broken (which funnily enough it was broken the last time I went in there and they tried charging me for 3 bottles of Prosecco when only ordering 1 . Such a shame as the swan used to be amazing, but has gone downhill massively. They are very over priced, the service is so poor and to top it all off they love to over charge you hoping you don’t notice I think they forget who their regular customers are or just assume you are stupid. Not spending anymore of my money in this place and will be going to May in Epping as there Food is lovely and not as over priced as the swan. They seem to treat their customers better when you dine in also and don’t try to push their luck with over charging you for food and drinks you did not have."
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