"I booked a table for for Saturday, October, to celebrate my birthday. I had phone conversations with staff beforehand, one to confirm the booking and one to correct their online confirmation, which stated that it was it was for people....At no point did anyone at the restaurant tell me that there was a time limit on the use of our table. I was very upset when, after one and three quarter hours and immediately after my birthday cake was delivered to the table, we were told that we had to leave as their were other customers who had been booked in for our table. We were not even given time to cut the cake. I protested and asked to speak to the manaager. She said that I had been told the time limit when I made the booking. No, I hadn't been told that and wouldn't have made the booking if i'd known. Oh, well I'd been told in a text which they sent me that morning. No, I wasn't and, as I haven't deleted the text, I can prove it. Oh well, there was a card on the table with that information. I didn't see it and in a ny case, it is no good telling us something when we arrive; if we didn't like the arrangement it would not have been feasible to relocate a party of on a Saturday night at the drop of a hat. The manageress seemed to be at a loss to know what to do, as she said that there were people already waiting. I suggested that she apologise to them and tell them that she should not have taken the booking from them at that time. However, I was so upset that I decided to leave, with my party, declining to pay a service charge, The sheer greed of these people who try and pack in a many bookings that they feel they can get away with, without any regard for their customers' satisfation, amazes me."
