Bellevue San Bernardino

Groven

➤ Via Cantonale 3, 6558 Lostallo, Switzerland

Speisekarte • Cafés • Kebab • Europäisch • Vegetarisch

---

"Zu Beginn sollte gesagt werden, dass uns bei der Reservierung nicht mitgeteilt wurde, dass es sich um eine Meeresfrüchteveranstaltung handelte und es praktisch nichts anderes gab, außer ein paar panierten Steaks ... (Antwort des Kellners auf unsere Bitte nach etwas anderem). Außerdem fand gerade der Karneval statt und auch wenn das Restaurant nichts dafür kann, kam gelegentlich jemand herein, der nicht ganz bei Sinnen war... Aber der Höhepunkt war der Kellner, der nach dem ersten Gang (Menü für 98 € pro Person) mit seinen Händen das schmutzige Besteck von den Tellern nahm, bevor er sie abräumte und sie einfach auf den Tisch legte, und sagte, wir sollten sie aufbewahren. Nicht zu schweigen vom Wein, er bestand darauf, dass wir die zweite Flasche probieren, nachdem er etwas in ein Glas gegossen hatte, das noch den Wein der vorherigen Flasche enthielt ... Am Ende, nachdem wir unsere Beschwerden geäußert hatten, entschuldigte sich der Kellner und bot uns die zweite Flasche Wein an. Wir hätten vom Besitzer ein paar Worte dazu erwartet, aber er hat uns einfach nur verabschiedet. Wirklich schade! Das Essen war gut, obwohl die verschiedenen Gerichte nachlässig präsentiert wurden (zum Beispiel immer mit dem gleichen Salatbüschel) und das Ambiente war wie in einer Spelunke, so dass Leute schrien, fluchten und niemand einschritt!"

Groven Alan Rosa

➤ Str. Cantonale, Lostallo, Switzerland

Speisekarte • Cafés • Asiatisch • Europäisch • Vegetarisch

---

"We went to this restaurant for the third time after having reserved a month in advance for seven people plus two teenage boys and a two and a half year old baby. Upon our arrival we are led into a room reserved for us. Shortly after, my wife and Conato came out holding my two and a half year old son's hand to show him the restaurant. All was well except that about ten minutes later they returned and my wife, in tears to my great surprise, explained to me that she had been verbally attacked by a restaurant employee who filmed her and told her that the restaurant was full that evening it should be noted that at that moment we were the only customers present having arrived first and that they should have stayed in the room to avoid causing disasters. My wife and I are two of the most polite, respectful and sensitive people I have ever met... I'm really sorry I wasn't there, everything would have had a very different ending for the employee in question. Not being able to find a rational motivation for his behavior I can only imagine a racist streak given that my wife is of Asian origins and clearly a total lack of education and ability to relate adequately to others, peculiarities that make him decidedly the person less suitable to be placed in any work position in contact with customers. Having learned of what had happened, I sent for the owner who, after trying to make unsustainable excuses for what had happened, then apologised, hopefully realizing what had happened. If it had been up to me I would have left the place immediately, but having invited guests I didn't want to ruin their evening too so we continued. Service from the rest of the staff was courteous and attentive and the food was truly excellent, with attention to the smallest details and certainly worthy of the chf 200 per person paid. I am also, among other things, Manager and I often speak in training courses about hospitality, about how it is important and fundamental to make customers feel at home and welcome during their entire stay... I must say that never Until now, however, I had experienced first-hand how bad one could feel when this is completely missing. The overall experience in catering comes half from real food, but half from hospitality... then there are many details such as the service which can be more or less up to the level at which a restaurant aims to... but nothing is more important than the welcome and food served. It is true and I explained it for the sake of fairness that it was an unacceptable and inexcusable attitude of an employee and not something palpable and generalized among the restaurant staff, however it is the owner's responsibility to ensure that such bad apples do not represent him and therefore ruin everyone's hard work. We had planned other dinners there in the following weeks but I decided to organize them in the Lugano area, as the memory of what happened was too negative and fresh now. It will be difficult to eat so well, but we will definitely not be treated with arrogance.... I'm pretty sure of it since a similar episode has never happened to me and our baby is welcome and pampered everywhere instead of looked at sideways.. . bah!... we'll see next year.... fortunately it won't just be my choice whether to return or not.. I'll abstain ... it would still be nice to be able to give the 5 stars that this place has the potential to have !"

Grotto Centena

➤ Str. Cantonale, 6558, Lostallo, Switzerland

Speisekarte • Cafés • Kebab • Asiatisch • Europäisch

---

"Wir sind zum 1x hier und sind vom Essen total begeistert... Risotto mit Gorgonzola, Birnen und Haselnüssen ist eine exzellente Geschmacksexplosion! Tagliolini mit Ragou, einfach perfekt... dazu ein Boccalino Vino da Casa rundet das ganze wunderbar ab... der italienische Flaire, versetzt uns in glückliche Ferienstimmung... Danke den Gastgebern für soviel Charme... Food: 5"