Telefon: +34965365711,+34966422356
Adresse: Calle Cavallers 11, 03700, Denia, Spain
Stadt: Denia
Menü Gerichte: 8
Bewertungen: 2225
Webseite: https://facebook.com
"An evening ruined I actually gave myself 24 hours before writing this review as I have never been angry leaving a restaurant before. To give some balance, it’s a nice restaurant in a nice area and the vibe and waiters were warm and welcoming. It’s probably for this reason that I am so disappointed with what transpired. My wife, kids and I arrived at 21:45 and ordered five dishes. The kids meals came quite quickly which was welcome but my meal was still not with me by 23:15. To be fair the portions were large so I had been grazing and when we saw the kids were tiring and my burger hadn’t arrived we asked if we could cancel it. The waiter told us it was nearly ready and as I ordered it I was happy to have it. The burger came a couple of minute later but must have been rushed from the kitchen as it was raw inside (see picture). To be honest I wasn’t that bothered and turned down the offer of a new one given the time I’d had to wait and the kids were now extremely tired. We asked for the bill and it came with the burger on it. When I questioned why a raw burger (which they accepted was raw) was on the bill they said they offered to cook another and as I turned that down I had to pay. I explained that we’d been waiting by for the burger for an hour and a half and to ask me to wait longer was unfair given the ages of my kids are 6 8. It escalated as I just couldn’t understand why they won’t just take it off the menu and I agreed to pay just to get out of there. It’s ridiculous, if they had taken off the bill I would have left broadly happy and tipped the staff that deserved it but the manager was determined to argue I should pay for something he felt should have been replaced. The food itself was mixed. We had croquettes which were nice but not warm in the middle owing to their size. The kids chicken and chips was covered in a ludicrous amount of seas salt and the tempura was extremely oily. I could have lived with that but not after being forced to pay for such poorly executed food. Reply to your poor response we did not order another burger and eat it, you are mistaken. You asked if we would like another and we said it was too late. We were only 5 min late and we were apologetic, perhaps you are not a family friendly family judging by your response."
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