Telefon: (+44)1638750333
Adresse: United Kingdom, CB8 7PP, East Cambridgeshire
Stadt: East Cambridgeshire
Menü Gerichte: 9
Bewertungen: 2048
Webseite: http://www.thebellkennett.co.uk
"I wish we had read the reviews on this place before booking ! I was convinced that we were being filmed for one of those ever thing going wrong tv programmers. Check in went ok. Wasn’t able to call us a taxi to the races , but hey we can do that Returned from a great day out as a group of 8 for diner and drinks 6/8 were also booked in for overnight stay. Owners arguing aggressively in the bar with customers , slightly awkward. Ordered a round of drinks, and not able to have a tab ! Moved 2 stools to all sit together in the bar and told we couldn’t do that as was sitting in a fire escape route...not usually a problem when they have a tribute act on, but hey, told off and put back. Asked when table would be ready and told we hadn’t got a table..we had booked earlier that day. In the end she said well ok I suppose we can ! Come through here..through we went to her pride and joy of a plastic hanging garden of Babylon ! After explaining to us that it had taking *ucking boxes land *ucking boxes of deliveries from amazon to deliver we got seated ! Nope no cameras visible yet Ordered 2 courses each..waitress came back and said, no we don’t have 4 of those items , re choose. Starters arrived . Mains then arrived well 6/8 arrived ! Waited and waited and nothing...asked where our meal was and told hadn’t ordered! We had confirmed the order and waitress had re read it back. At this point very aggressive owner came out fing and jeffing at us, arguing and shouting.! Couple behind us had waited 20 minutes for there diner and just got up and left . Other couple sent back steak meal as not what was ordered. Another guest found cabbage on his steak! Enough was enough , so we asked for bill...manager thought he was doing us a favor not charging for the meals we hadn’t had ! Then the 2 meals arrived !!! Shouting and intimidatingly he then said just forget it. I will keep your breakfast money and go. The owners here need to go on a customer service course, avoid at all costs! The fact that we didn’t eat that night and didn’t also have a pre paid breakfast made us £32 out of pocket and having to walk 15 minutes up the road for food. I have contacted the establishment direct but they have not responded. The accommodation is fine , but avoid the pub at all cost"
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