Masonic Arms - Speisekarte

10 Ann St, Gatehouse Of Fleet, Castle Douglas, Scotland, DG7 2HU, United Kingdom

🛍 Pub, Vegan, British, Scottish

4.2 💬 7889 Bewertungen
Masonic Arms

Telefon: +441557330517,+441557814335

Adresse: 10 Ann St, Gatehouse Of Fleet, Castle Douglas, Scotland, DG7 2HU, United Kingdom

Stadt: Castle Douglas

Menü Gerichte: 16

Bewertungen: 7889

"Absolutely appalling customer service from the owner. For the past 5 months, we 've enjoyed our time at the pub – great food and excellent staff, except for the owner. However, my recent experience was highly disappointing. I ordered a children 's chicken dinner for my dog, which the bar staff confirmed was fine and in a joking manner, advising me not to feed her from the plate When the meal arrived, I placed it in a dog bowl and began cutting it into smaller pieces. The owner 's response was completely unacceptable. She shouted across the bar, making me uncomfortable, and then came within inches of my face to drill me for what I’ve done, telling me I’m not in my living room. A piece of advice for Sophia: treat the locals as kindly as you do the tourists. If two staff members told me it was okay to feed my dog, there 's no reason to shout at me. And for those still reading this review, be cautious about sitting before 6 pm. She approached us at 5:50, cleared the menu we were reading for our 6pm order. She proceeded to inform us this table is now reserved and then pointed out 5 other tables we also can’t sit at. She eventually allowed us to sit at the table under the T.V. We ended up eating there, only for her to remove the reserved sign from our original table and casually remark, You could have sat there, oh well. I don 't know how things are done in Spain, but here in the UK, we value kindness, especially when you 're representing your own business. Sincerely, Louis x"

Ganze Speisekarte - 16 Optionen

Alle Preise sind Schätzungen auf Menü.

Nachspeise

Vorspeisen

Beilagen

Fischgerichte

Reis

Mexikanisch-Amerikanisches Essen

Salate

Vegetarisch

Indisch

Hauptgerichte

Hähnchen

Rindfleischgerichte

Aus Dem Ofen*

Jenny Jenny

Lovely staff, average quality food but not expensive.

Adresse

Karte anzeigen

Bewertungen

Nigel
Nigel

Didn't stay but enjoyed the meal in the bar. Food was good and varied Food drinks: As above Service: 5 Location: 5


Jo
Jo

Wonderful bar restaurant. We were able to bring the dog. The food was fresh and so good. Homemade chips. Great service. Service: 5 Location: 5


James
James

A very good pool table. I would of had an alcohol drink. However, due to the location of the pub and Scotlands, zero drink drive policy, I can't comment on the pub. Service: 5 Location: 5 Hotel highlights: Quiet Speisekarte ansehen


Gillian
Gillian

That nice going back again tonight. Crab to start perfect mix of brown and white meat. Duck and roasted veg very nice too full for pudding. Had the local gin as well very nice. Staff help full and friendly. Service: 5 Location: 4


Ivan
Ivan

Food drinks: Always good quality food,decent sized portions, not too big or small. Good variety for all tastes. Always warm and welcoming. Good food at a reasonable price. Service: 5 Location: 5 Hotel highlights: Kid-friendly, Great value


Kyle
Kyle

The Masonic Arms in Gatehouse of Fleet is a charming and inviting destination that offers a warm retreat for visitors. The cozy atmosphere, delicious food, diverse drink selection, and added entertainment options make it a standout destination. Whether you're a local looking for a welcoming pub or a traveler seeking a delightful retreat, The Masonic Arms is a must-visit. Speisekarte ansehen


Mary
Mary

I did not stay at the hotel so I cannot provide a review on the rooms. However, I can say that the food was excellent and the service was great. The hotel is located in a charming rural village with convenient parking. Overall, the rooms received a 3 out of 5, the service a 5 out of 5, and the location a 5 out of 5. One of the highlights of the hotel is the picturesque view.


Helen
Helen

I recently discovered this restaurant and was thrilled with the incredible food and welcoming staff. I started with the dressed crab, which was delicious, followed by a mouthwatering breast of duck. My husband enjoyed a generous portion of scallops, expertly prepared with black pudding. We were very impressed with the chef's skills! The service was top-notch, and while the location was good, the real highlight was the excellent value for the experience.


Louis
Louis

Absolutely appalling customer service from the owner. For the past 5 months, we 've enjoyed our time at the pub – great food and excellent staff, except for the owner. However, my recent experience was highly disappointing. I ordered a children 's chicken dinner for my dog, which the bar staff confirmed was fine and in a joking manner, advising me not to feed her from the plate When the meal arrived, I placed it in a dog bowl and began cutting it into smaller pieces. The owner 's response was completely unacceptable. She shouted across the bar, making me uncomfortable, and then came within inches of my face to drill me for what I’ve done, telling me I’m not in my living room. A piece of advi... Speisekarte ansehen

Kategorien

  • Pub Genießen Sie eine lebendige Atmosphäre mit unseren klassischen Pub-Favoriten. Von herzhaften Burgern und Fish 'n' Chips bis zu würzigen Pasteten und Craft-Bieren verspricht unser Menü ein gemütliches Erlebnis, ideal zum Entspannen mit Freunden.
  • Vegan Genießen Sie unser veganes Menü, das eine lebendige Auswahl an pflanzlichen Gerichten bietet, die mit frischen, saisonalen Zutaten zubereitet werden. Genießen Sie schmackhafte Mahlzeiten, die ebenso nahrhaft wie köstlich sind. Speisekarte ansehen
  • British Traditionell und herzhaft bietet das britische Menü Komfortklassiker wie Fish and Chips, saftige Braten und herzhafte Pasteten. Entdecken Sie vertraute Favoriten neu, liebevoll zubereitet mit zeitlosen Rezepten und frischen, lokalen Zutaten.
  • Scottish Entdecken Sie die reichen und herzhaften Aromen Schottlands mit traditionellen Gerichten wie Haggis, Rüben und Kartoffeln, neben herzhaften Pasteten und zartem geräuchertem Lachs, die einen authentischen Geschmack des schottischen kulinarischen Erbes bieten.

Ausstattung

  • Takeout
  • Television
  • Speisekarte
  • Card Payment
  • Menü
  • Parking Area

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Nikos Greek

Nikos Greek

139 King Street, DG7 1DB, Dumfries Galloway, United Kingdom

Speisekarte • Pizza • Greek • Vegan • Vegetarian


"We arrived early for our booked table for six, after driving 350 miles to meet family, arranged a couple of months ago. We were told that our table had been given to another party who had arrived late and lingered over their food, and there was nothing that could be done, despite us hanging around for them to arrange a solution. While we were having this conversation another party of six turned up and were ushered past us and seated at a hastily arranged table right in front of us. Terrible customer service, compounded by the owner later attempting to get my wife to remove her review with an offer of a free meal at a later date. We don 't want a free meal in the future. We wanted the meal with our family that we 'd driven the length of the country to have. I would have expected the Greek owner to understand family values such as this. [Edited to add a response, as that 's the only way I can do so: At no time did I become aggravated , and we gave your staff plenty of time to sort out a solution. I think that you may have been rather misled by your staff as to how the situation unfolded, perhaps they feel that they need to present themselves in a better light than the actual events would show. Also at no time did your waiter ask us for five minutes . If he had, I would gladly and quietly have waited. I am sorry to say that all your protestations about how upset your staff are do not sit at all well after what we experienced on the day. Only one of your waitresses expressed any concern for us at all, and she was apparently powerless to act to make the situation better. No matter. Just another experience of poor service. I 'm sure we 'll survive."