Hamilton Russell Arms

Avoid! Service was terrible ordered drinks took over half hour even tho there was three people behind the bar just talking, half the food didn't even come that was stated on the menu, terrible experience will not return, told the manage but her attitude against us was disgraceful needs to go on a customer service course

We waited nearly 40 minutes for our drinks to be served at our table. Then we had to shout over a waitress to take our orders for food. 1 hour later food arrived. Food very disappointing. Thought we would give the desserts ago maybe a bit better, ordered jam roly poly was stale left it all. Will certainly not be visiting here again

Menu seems a bit smaller and most of the vegetarian options are no longer available. I had the vegetable stir fry which wasn't great rice was overcooked to a pulp and the veg was tough and stringy. The sweet chilli sauce had a strong vinegar flavour. Partner had a classic parmo with fries and enjoyed the parmo part which was a decent size. Speisekarte ansehen

The staff at this restaurant were very friendly and the food was incredible. I ordered the lunchtime parmo and my partner had the brisket roll. The parmo was the best I've had in a long time and the brisket literally melted in our mouths. The sticky toffee pudding and chocolate brownie were also delicious. I would highly recommend this place.

Went here today as a family of 9, table was booked for 6pm straight in and seated. couldn’t fault anything. Food was amazing and will be back again as there are a lot of gluten free options on the menu. I have coeliac disease and was at ease and there was enough choice for everyone else. Prices were reasonable and the portions were really good.

We absolutely adore this pub, however, the only issue arises when we bring our dogs along. The back room, designated for dog-friendly guests, is consistently cold in the afternoons. The remainder of the pub is snug and inviting with a roaring fire. Unfortunately, dog owners are left shivering. We kindly request for the heating to be turned on for us dog lovers. Speisekarte ansehen

Very disappointing. Very slow service. One starter forgotten and then one main course forgotten. Food cold and badly presented. Staff inattentive and chatting behind the bar, not watching the tables or noticing empty glasses! Such a pity. We have eaten here for years and suddenly it’s gone down hill. It used to be a really well run pub , known for its food and service. The first time in 17 years that we have not left a tip! Unfortunately, we won’t be back.

Having used the “Hammy” since the early 80’s having moved away and coming home to visit my elderly parents , I booked a table to take them for diner. Table was booked for 6:30 having ordered two starters as mains and Thai curry, we were still waiting for food at 19:30, I asked the waitress what the hold up was to be told we were at the back of the queue because of a large order, but she had no idea how long our order would be, only to be told by someone else it would be after 8pm. Poor service especially on such a small order. Very little in the way of an apology, only excuses. Menu isn’t what it was also.

This restaurant is one of my favorite places to dine. We typically visit about once a month, but hadn't been since December. Upon arrival, we noticed some changes, possibly new management. We had to wait a short 5 minutes as our table wasn't ready, which was understandable. However, it was a bit awkward to see others being moved on due to slow service. The menu was now a laminated A4 sheet, a departure from the usual fold-out printed menu, indicating more changes. The menu options were more limited, and we had to share one menu between the six of us. Unfortunately, we weren't given the vegetarian menu, which we later found on the website with more meat-free options. The starters took 40 minu... Speisekarte ansehen