"Not sure I’ve ever felt the urge to review a takeaway but last night, for about 20 minutes, my daughter in law and I sat, mainly opened mouthed, observing the staff at this fish shop! The woman with glasses and dark hair, did nothing but shout, embarrass and clearly stress the team around her, and, us as customers, several of us waiting glanced at each other as she snapped and shouted. There are a lot of staff working here and from what we could see, all were busy and efficient, this woman clearly not appreciating this was rude! “Why is that there” she shouted at one young girl. Who replied “because you told me to put it there” and she said oh! And no apology followed. Several more episodes of snapping did though We felt tense and relieved after 20 minutes that we could get away from the atmosphere. The poor staff had to stay I know some people have a bad day, it is a busy place but it’s business and I appreciate it’s not a restaurant but it’s still a place where paying members of the public should expect good service, polite staff and at least standard customer service. (The rest of the staff all pleasant) if this woman is like this all the time, I genuinely feel for the people who work there. For us, we thankfully rarely have fish shop food so can avoid this experience The food, nice. Big portions but that’s not what we talked about, the experience of Ramsay in Bryncae was the chat over dinner"
