"Nine of us made a reservation a few months in advance for a Christmas night out. We paid a deposit and selected our food choices. The reservation was for 7pm, but two weeks before the night we were asked to come at 6pm due to a large party coming in. We were seated away from the main dining area next to the outdoor smoking area. We waited at least half an hour before anyone came to our table. The starters we ordered arrived and were fine, but when our main meals came, only 7 out of the 9 were brought out. It was clear that the missing meals hadn't been cooked with the order. Two of our group had to wait another 20 minutes for their meals while the rest of us finished eating. The manager apologized and offered the delayed meals for free, which we accepted. However, when desserts arrived, 5 of them were incorrect and had to be replaced. Drinks that were not ours were also brought to our table, and despite telling the waiter, he insisted they were for us. The service was extremely poor and seemed to be in total chaos. None of the waiting staff checked on us during the meal, and both the main courses and desserts were incorrect, which was disappointing considering we had made our choices months in advance. The manager apologized again and offered a small discount on the bill, but we have no intention of ever booking this restaurant for a planned meal again. Overall, it was a very disappointing experience and meal."
