Telefon: +441308420004
Adresse: West Street, DT6 3RD, West Dorset, United Kingdom
Stadt: West Dorset
Menü Gerichte: 10
Bewertungen: 1405
"I called to place an order early evening. I was told to come at 8.45pm (1.45 mins after I placed order) The order wasn’t ready at correct time. Another customer was waiting also. He said he'd been there 20 minutes longer than he was told. No apology was given. Waited another 15 mins and had to send my waiting taxi away for another job. Costing me double what it should as they had waited. As I was told, it would be another 5 minutes. Was then told the owners husband would take me for free as I had to pay extra for my taxi and wait over 25 mins by this time. When he got back from a delivery. Now 9.10pm. I informed him I was told it was for free. The girl agreed this with his wife, the chef. I was then verbally abused in his taxi by the male owner the entire taxi ride!! I was made to feel like I was responsible for the timing error!! He was shouting at me that it was there fault and his taxi isn’t linked to the business and he’s going to loose money. Initially I was sympathetic and said they should have communicated that with him so it was clear. He completely ignored me, my partner then called to see where I was as it had been nearly 30 minutes. When I finished the call he stated shouting again slamming his hands on the steering wheel shouting that it wasn’t a “fast food restaurant” And it is impossible to get the timings right that it isn’t possible!!? Eh!!? I said I had rung 2 hours nearly prior to pick up and if they weren’t able to deliver those timings then why give them to customers? I said to stop shouting at me, it wasn’t my fault, my dinner is late, I’m out of pocket more than I should and I’m being told it’s my fault!!! He continued to shout and swear at me before stopping the taxi, at the bottom of the hill to kick me out of the taxi!! A good walk from my address, whilst still swearing and shouting at me!! Saying “yeah off you stupid “ laughing at the same time! The worst and Most unbelievable treatment!! I was left physically upset and shaken and obviously was then not feeling like eating the £35.00 meal I had bought for a dinner in with friends. I also had to walk up a dark hill.on my own after being abused by this man! Really upsetting experience. Terrible customer care. I will tell all my friends locally to NEVER use either of their businesses in the future! Given the current climate they should be making an effort to deal well with customer delays. They have A LOT to learn! As well as that horrible man getting some anger management i’d advice not taking orders when you clearly can’t deliver to the timings of them! I’ll happily spend my money Elsewhere in future!"
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West Dorset, UK, bietet malerische Landschaften, historische Städte und die Jurassic Coast. Typische lokale Speisen umfassen Dorset-Apfelkuchen, Blue Vinny-Käse und Meeresfrüchte wie Makrele und Hummer.