"Dear owner of Thaymar, we visit your premises regularly sometimes twice a week. We have a 3 year old daughter and an 8 month daughter, previously when we have visited we've asked for a small tub for our eldest daughter, and could we split a small tub with half one flavour and half another? which hasn't previously been a problem, she's only small and that's why she only has a small tub with either one scoop one flavour or split. She wouldn't eat 2 scoops and it would be wasteful. Today on arrival at 4pm we were served, it was fairly busy but nothing out of the ordinary. I asked for what we've had previously, so our ice creams as adults although today I didn't have one and our 3 year olds who knows she's aloud 2 flavours in one pot as she's had this from Thaymar previously. When I asked I was told no we don't do that it's double scoop or single, I told the lady that we've previously had a single scoop split but it was reiterated we don't split single scoop. I was annoyed but didn't say anything as my wife said it's okay we will have double. We went to sit down outside and the top scoop is bulging out of the tub, my wife and I know my daughter won't eat this but what do you tell a 3 year old that's been deciding what 2 flavours to have for the last day to then say no sorry only one now. I'm not about to do that I don't go back on my word to a young child. We worked around this by getting our 8 month olds travel plate out of the boot of the car and split the ice cream so she was able to get to the second flavour. I was very annoyed but calm, I walking back in to Thaymar and waited patiently at the till with my 8 month old. A lady served me and as I didn't wish to cause a scene I asked if I could have a minute of her time away from other customers. I explained the situation, she said that its discretionary and that it happens if they arent busy, i explained that its not okay and the inconsistencies aren't okay and i wasnt happy, she said she would ask the manager to come see me, i let her know were we were sat and went to sit with the family until the manager came out. We waited 20 minutes for the manager to come speak with us but no one came, so we left. The inconsistency of what just happened isn't okay. If I hadn't have been offered a single scoop split to 2 flavours in the first place for my eldest daughter I wouldn't have 1 had conversations with my daughter pre visit and 2 been asking for it on arrival to then be made to look foolish in front of a queue of other customers. I cant even put into words how disappointed we are, we come and visit regular and this was a punch in the gut, more so that no one could be bothered to come talk to us. I think our future business may lie elsewhere as much as previous visits have been pleasant. Disappointed, annoyed and made to look stupid"
