Telefon: +441646672394,+441646672273
Adresse: Near Tenby, SA71 5NR, Pembrokeshire, United Kingdom
Stadt: Pembrokeshire
Menü Gerichte: 16
Bewertungen: 3696
Webseite: http://www.lampheyhall.co.uk/
"This review is just for the spa. I’m sad to write a negative review however I have reached out to the spa manager but have not been able to get any where with my complaint. My cousin and I booked a treatment based on an instagram advert. The treatment we received was 25 minutes shorter than advertised. I mentioned this to the therapist and showed them the advert and she offered me entry into the pool area as compensation, I explained that I already had paid for entry into the pool area as part of a food package I’d also booked on the same day. I asked to speak to the manager who was not available and was told they would contact me. I chased up the complaint to be told again that I was offered entry into the pool as compensation for the shortened treatment, to again explain I’d already paid for entry into the pool that day. I was hoping for a reply and at least some empathy or acknowledgment of the incorrect advert or treatment but nothing. I find it very disappointing when businesses feel they can short change or rip off guests and not acknowledge any wrong doing. The pool area is also dirty black mould in the jacuzzi and generally untidy. It’s a shame that such a fantastic setting isn’t run with a high standard of customer service."
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