Telefon: (+39)0995638927,(+39)995638927
Adresse: Via Sicilia 19, 74023 Italia, GROTTAGLIE, Italy
Stadt: GROTTAGLIE
Menü Gerichte: 18
Bewertungen: 14563
"The experience I had was among the worst I ever had in a restaurant. I’ve been working for years, and restaurants I’ve seen it in bizzeffe, but the rudeness, the saccenza, the arrogance and the maleducation of a good slice of staff of the club I’ve never seen it concentrated so all together. We booked there for a family dinner and upon our arrival the young waitress who made us sit was immediately drawn to the view of the 2 strollers of our children because they probably seemed in the way despite having placed them in a corner of the terrace without obstructing their work. And already there.... The waiter who took us the commands began to explain all the dishes of the menu, from appetizers to desserts, in such a detailed way that at some point it was impossible to maintain high the threshold of attention, so we ordered what we initially remembered because at some point we did not understand anything of their articulated dishes. We immediately realized that something was not going in the right direction as they arrived part of the appetizers, to some of us came the pizzas, to others the seconds, and then to almost end dinner we managed to have the rest of the appetizers. In short, a disorderly and uncomposed dinner. Despite this we have adapted to this kind of disservice just to not spoil the evening. I must admit that on food I have nothing to say because in 13 people we found it great and we liked all the dishes we had ordered. But the worst was yet to come.... At the time of the account we began to head to the cashier to pay the various odds of couple or individual... and that's where the worst of their service came out. The rude and acid cashier was already drawn up by the first transactions, as it would have been better for her to make a single transaction, but being 13 people each preferred to pay with cash or ATM based on their own needs. His incompetence and disorganization in managing more payments led him to lose control of the already paid odds and those still missing. We were there next to her to support her in the clarity of the accounts, and several times we made her point of the situation WILL NEVER VOLTE that there were still 2 odds to pay. She, acidic and rude, with her head low, without even having a minimum of visual contact, continued to say that “it was not....it was not found”. In remaking the account was exactly two odds, the ones we remembered. In leaving the club we heard that she complained to a colleague because she believed that we wanted to leave the club without paying the remaining two. In hearing this, we also lost that little patience we had left... because being treated by fumes or thieves just don't allow anyone. My mother had been there the week before, and in less than seven days she returned with if 12 more people. Of course, we will never return. I recommend to the owners to change the staff or to make them a sales and customer service course, because the quality of the dishes deserves the success of the local. Unfortunately the negative experiences remain much more impressed than the positive ones and propagate in person harming the name of the local. And with an account of 400€ spent at least one round of bitters you could offer, since from the account you do not take even 2€"
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