Telefon: +441497821855
Adresse: Broad Street, HR3 5DB, Powys, United Kingdom
Stadt: Powys
Menü Gerichte: 20
Bewertungen: 4010
Webseite: https://www.three-tuns.com
"We were booked in for Sunday roast. On booking we told the restaurant about the foods I am allergic to (one of which is egg). Upon arrival we confirmed with the bar staff the allergies I suffer with. On ordering the roast beef I was asked what my allergies were again and then I was asked by the staff again a few minutes later. At this point I have spoke to 3 different members of staff about my allergies. For dessert, I asked for ice cream and asked the staff at the time I ordered if it had egg in, I was told “I will check”. The ice cream arrives and just as I was enjoying my second spoonful of ice cream a member of staff ran up the stairs to tell to stop eating as the ice cream may have egg in. As anyone who has had an allergic reaction can tell you, this can be a very stressful experience. A nervous 5 minutes later a 4th member of staff (who I assume was the manager) ran up to tell me that it didn’t have egg in. He was very apologetic. To further apologies our deserts and drinks were refunded. This experience spoilt what was intended to be a relaxing Sunday roast. The overbearing experience from being asked so many times about my allergies made me nervous that the front of house and kitchen had no confidence, experience or training with dealing with what in reality are quite simple allergies. The incident with the ice cream summed it all up. I think the staff would have been more relaxed and capable if I had walked in and announced I had a bomb instead! For the sake of balance, the roast beef was really good, as was the gravy, I would recommend going if visiting and you don’t have any allergies"
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Powys, bekannt für seine atemberaubenden Landschaften, bietet traditionelle walisische Gerichte wie Cawl (ein herzhaftes Eintopfgericht) und Bara Brith (Fruchtbrot) an, und erfreut sich an der ruhigen Schönheit seiner Landschaft und charmanten Dörfer.